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L&D Learner Experience National Senior Associate

Company: PwC
Location: Springdale
Posted on: April 12, 2019

Job Description:

A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You'll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy. As part of our Learning and Development Deliver team, you'll provide strategic business solutions to our clients through the coordination of our market implementation efforts, talent, content management, and coordination with key functions outside of Learning & Development such as finance, meeting & event services, procurement, third party labour and human resources.ResponsibilitiesAs a Senior Associate, you'll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:* Proactively assist in the management of several clients, while reporting to Managers and above* Train and lead staff* Establish effective working relationships directly with clients* Contribute to the development of your own and team's technical acumen* Keep up to date with local and national business and economic issues* Be actively involved in business development activities to help identify and research opportunities on new/existing clients* Continue to develop internal relationships and your PwC brandJob Requirements and Preferences:Basic Qualifications:Minimum Degree Required:High School DiplomaMinimum Years of Experience:2 year(s)Preferred Qualifications:Degree Preferred:Bachelor DegreePreferred Knowledge/Skills:Demonstrates thorough knowledge and/or a proven record of success in the following areas:* Leveraging technology to support on demand and live, instructor-led training;* Learning management system functionality to enhance the learner experience;* Establishing effective networks and supervise onsite resources to accomplish implementation of L&D programs;* Demonstrating a thorough level of abilities with, and/or a proven record of success as both an individual contributor and team member;* Identifying and addressing client needs in the following areas;* Maintaining project economics while maintaining flexibility for unanticipated issues;* Leveraging basic-level project management skills to plan and support manage the implementation of programs nationally, within a market, and/or in a virtual environment;* Managing multiple priorities and pro-actively troubleshooting and problem solving on a real-time basis, escalating as appropriate;* Learning to use databases and other tools used to manage the scheduling and delivery of courses in the markets;* Leveraging presentation and communication skills to effectively work with clients and other team members; and,* Bringing customer service and a quality focus to the delivery of learning solutions to enhance the learner experience.Demonstrates thorough abilities and/or a proven record of success in a professional services environment utilizing an array of digital skills to drive higher value, lower cost, and a tech-enabled learning experience, including:* Using design thinking (including persona development, affinity mapping, journey mapping, and prototyping);* Using agile project management techniques (including sprint planning, backlog management and sprint review);* Maintaining knowledge of current and emerging learning technology trends and experience innovating with new learning technology tools;* Analyzing data and communicating data insights to drive decision making (leveraging market leading tools such as Alteryx, Tableau, etc.); and,* Leveraging the Google suite of tools to drive efficiency, productivity, and collaboration.All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

Keywords: PwC, Springdale , L&D Learner Experience National Senior Associate, Accounting, Auditing , Springdale, Arkansas

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