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Social Media Specialist - North America

Company: The Social Element
Location: Kansas
Posted on: November 22, 2021

Job Description:

Our number one focus is to help brands build genuine human connections with their consumers. We partner with our clients to find business solutions through human interactions driven by data and insights. We use insights to form strategy, then execute across all areas of social, including community management, listening, content, reporting, and crisis management. We pride ourselves in having exceptional talent in our business. As the pioneers of social, we stay at the forefront by constantly creating, learning, and guiding.

We are currently looking for a Social Media Specialist to join our team in North America. In this role, you'll be developing and growing the online community by interacting and engaging with consumers on a personal level e.g. dealing with questions, complaints, or general engagement. You'll be the voice of the brand and key in maintaining its reputation through creativity, storytelling, and trendspotting.

This is a full time and remote role, so you can be located anywhere in North America.

What You'll Do
Day to day social media management on named accounts
Sharing feedback, trends, and internet cultural conversations gained from social media tools with clients and internal strategists.
Executing proactive and reactive engagement strategies while ensuring alignment with brand TOV and guidelines.
Assists in revising engagement tactics and recommendations to clients in response to platform developments.
Creation and on-time delivery of social media performance reports, including understanding of defining KPIs and making recommendations based on performance.
Executing organic publishing across social platforms, and assisting in identifying, engaging, and repurposing UGC content.
Occasionally assist with copywriting for organic posts in the brand's TOV.

About You
Passionate social media user with an interest and curiosity in internet culture.
Creative communicator who is adept at changing voice based on the client's personality.
Expert written and verbal communication skills.
Excellent attention to detail, organizational, and time management skills.
Strong collaborator who is solutions oriented.
Ability to maintain and uphold confidentiality at all times,
Take pride in what we do, what we create, in The Social Element and in our community.

What You Need For This Role
Experience using social platforms including Facebook, Twitter, Instagram, YouTube, and TikTok.
Working knowledge of social media platforms and their audiences.
Experience publishing social content, contributing to reports, and executing a brand's social media strategy.

Remote working; we have a genuine dedication to work/life balance.
33 days of holiday (inclusive of bank holidays) Increasing with length of service. Once employed for 3 years, you will receive an additional day's annual leave up to a maximum of 36 days holiday
Birthday off
Annual Occasion Day off for an important event
1 Volunteer day off
Group Insurance Medical plans with generous employer contribution, including one plan that is employer covered
Dental and Vision plans
401k with employer matching
Wellbeing Support

***** Being part of an organisation where you can truly add value and be recognised for it.*****

The Social Element values

Work according to the company values
Do it Well
Be One Team
Do the Right Thing
Keep Pioneering
Make Them Smile

We are proud to be an Equal Opportunity employer. Our recruitment process is fair, transparent and based on merit, skill and experience related to the role. We welcome applications from diverse and under-represented groups regardless of their background.

How To Apply

If all this sounds like you, simply upload your resume and a cover letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter/video, or we won't be able to process your application:
Details of your professional experience in social media
Why you think you are perfect for this role.
Why you are interested in being part of our team at The Social Element

The Social Element is a global social media management agency delivering high-quality, multi-lingual social media management, customer care, social listening, insight, and consultancy. It also offers crisis management training and simulations via its partner brand, Polpeo.

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Keywords: The Social Element, Springdale , Social Media Specialist - North America, Advertising , Kansas, Arkansas

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