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Customer Success Manager

Company: EasyBins
Location: Springdale
Posted on: May 16, 2022

Job Description:

Job DescriptionAbout EasyBinsEasyBins is a fast growing online grocery delivery company on a mission to change grocery shopping for suburban families. Unique to easybins is our innovative approach to grocery delivery - all orders are delivered at 6am or 5pm depending on order time and are sourced from multiple stores in your local area. This twice daily delivery lets our drivers focus on making deliveries - oftentimes many just next door. About This RoleWe are looking for an experienced Supervisor to lead our Customer Success team. Ultimately, you will play a key role in customer satisfaction as the leader of the team which interacts most often with our customers. You will deliver, and ensure your team delivers, a best-in-class customer experience using cutting edge technology, a passion for customer service, and a drive to continually improve. Additionally, you and your team will play a pivotal role as support for our shoppers and drivers as you help them navigate obstacles to delivering an exceptional experience for our customers. Well expect you to go above and beyond as you handle a variety of responsibilities that include:

  • Enable the customer success team to be customer-centric by keeping them accountable and removing roadblocks
  • Know the EasyBins operation inside and out, enabling you and your team to triage a wide array of issues from both customers and shoppers/drivers
  • Perform Customer Success duties during our busiest shift (6am-3pm, Mon-Fri)
  • Continuously iterate ways to improve the performance, efficiency, and efficacy of the Customer Success team based on metrics and feedback from key stakeholders (customers and other departments)
  • Providing insights from customer data to other departments in an effort to continue growing the organization and reducing churnRequirementsWhat you possess for success:
    • A strong customer service orientation
    • Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
    • Experience in providing customer service support
    • Working knowledge of customer service software, databases and tools and how these objects interact
    • Awareness of industrys latest technology trends and applications
    • Ability to think strategically and to lead a growing team
    • Strong customer-facing communication (both verbal and written) skills
    • Advanced troubleshooting and multi-tasking skillsBenefitsBenefits:
      • Pay is electronically deposited on a weekly basis
      • Staff discount code for personal use on all orders
      • Evening shifts designed for second jobs
      • Free food and snacksFull-time PositionSalary Range: $45,000 - $50,000Schedule: 6am-3pmREMOTE

Keywords: EasyBins, Springdale , Customer Success Manager, Executive , Springdale, Arkansas

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