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Market Leader - Multi-Unit Manager

Company: HomeGrown
Location: Springdale
Posted on: June 25, 2022

Job Description:

Market Leader - HomeGrownNorthwest Arkansas MarketSalary: $90,000 - $110,000HomeGrown is different from any other restaurant job. We've taken the idea of everyday kindness and made a part of everything we do:The Schedule: We are a daytime eatery so your evenings belong to you!The Culture: A work environment characterized by kindness, a welcoming spirit, teamwork, and personal development.The Pay and Benefits: Salary plus bonus compensation, along with a benefits package that takes care of you, your family, and your future!If all that sounds desirable to you - come join our team at HomeGrown: A Daytime Eatery. We'll be bringing several locations to the Northwest Arkansas area over the next several years and we're looking for our Market Leader. HomeGrown will be the hottest and busiest, breakfast/brunch place! We can't wait to show the good people of Northwest Arkansas what great breakfast/brunch experience is all about!At HomeGrown we believe in 'Local when it's better' - so we seek out and partner with local food purveyors, dairy farmers, bee hivers, etc. who share our commitment to freshness, quality, and community - even our tabletops and booths are made in locally! And we do it all while Cultivating Kindness - with the basic idea that being considerate, polite, and NICE matters just as much as serving great eggs and tasty bacon---We are part of Thrive Restaurant Group, a family-owned restaurant company that's been in business for over 50 years. We are committed to making a difference in the lives of the people we serve and the communities in which we live. If you want to work in a dynamic atmosphere and are interested in learning business, leadership, and hospitality, HomeGrown is the place for you.Role: Market LeaderInvitation: To make a difference by loving people through the creation of restaurant environments that cultivate kindness and bring out the natural best in people. As a HomeGrown Market Leader, you are responsible for the development of HomeGrown in an identified geographical market starting in most cases with the first location. You'll lead the operations of the restaurant(s) and select, develop, and lead a team of hospitality professionals who create teams of people that care for each other and their guests resulting in a financially and culturally healthy business. (Leadership x People x Guest = Health)Principal Responsibilities and Duties

  • Serve as the restaurant operations leader for one of the first 2-5 locations in the market before transitioning to out-of-restaurant multi-unit leadership.
  • Recruit, select, and develop restaurant leaders and managers in the market.
  • Coach, provide feedback and develop a healthy culture and performance amongst the leaders and teams
  • Grow a talent pipeline for future internal promotion in the market.
  • Prospect, develop, and strengthen relationships with local food partners and businesses to keep HomeGrown connected to the best more relevant partners in the market.
  • Build and maintain trust with the restaurant teams helping them achieve their cultural, operational, and financial goals.
  • Assess and improve the performance of restaurant leaders and restaurants in the market against cultural, operational, and financial goals and objectives.
  • Actively lead by providing inspiring vision, coaching, and feedback
  • Coach and hold teams accountable for hospitality, quality control, food safety, and workplace safety standards and programs
  • Assist with openings in other markets as needed.
  • Meet restaurant/market financial objectives by meeting budget, forecasting, productivity standards, and variance targets; initiating corrective actions where needed
  • Enhance the reputation of HomeGrown in the market through community involvement, charitable works, strategic partnerships, and a consistently kind and excellent experience for guests and team members alike.
  • Provide ongoing, constructive, feedback, coaching, and performance development for direct reports - and ensure the same is being done by all leaders throughout the market.
  • Manage the profitability of the restaurant(s)/market through active decision making:
    • Analyze data to inform operational decisions or activities
    • Manage expenses of the restaurant to budget
    • Ensure proper scheduling of team members
    • Evaluate and give feedback about team member performance
    • In coordination with People Experience Team, manage the Human Resources function of the restaurants/market, including compliance with company, state and federal regulations
      • Coach Management team on how to properly handle all Human Resource functions, aligning with Thrive's Guidebook to Flourishing at Work
      • Resolve personnel problems including, but not limited to issues such as tardiness, cell phones, language, attitude, dress code, etc.
      • Ensure proper investigation and resolution of customer complaints regarding food quality, service, or accommodations
      • Ensure proper investigation and resolution of team member complaints regarding discrimination, harassment, bullying, and retaliation
      • Deliver excellent restaurant operations in the market by:
        • Ensure adoption-through-action of all health, safety, and hygiene standards and policies
        • Cleanliness and sanitation standards should be monitored closely for an exceptional guest and team member experience
        • Ensure all security procedures are followed consistently
        • Ensure all leaders and team members uphold all alcoholic beverage service regulations
        • Direct facility maintenance or repair activities
        • Coordinate and assist the real estate and construction teams in matters related to the opening of new properties in or out of the market.
        • Perform other duties as assigned - best line in every job description :-)
          Key Strengths/Competencies
          • People-first Orientation
          • Passion for Hospitality and Reputation of Kindness
          • Developing Leaders (present/future)
          • Guest Service
          • Interpersonal Influence
          • Problem Solving/Decision Making
          • Execution of Brand Mindsets and Standards
          • Leading by Example
          • Operations Knowledge and Analysis
          • Planning, Executing, and Results Orientation
          • Managing Performance
          • Staffing and Development
          • Developing Healthy Relationships
          • Passion for Serving Others
          • Integrity and Personal Ownership
          • Self Management
            We're looking for you to have:
            • 5+ years of Salaried Restaurant General Manager experience or equivalent
            • 3+ years of multi-unit restaurant leadership experience
            • College education preferred - (ex. Organizational Leadership, Hospitality, Education, Psychology, Accounting, Business Administration)
            • Desire to adopt and make values-based, mindset driven decisions
            • A unique ability to see the potential in people and a hunger to see them cultivate that potential in everything they do at work
            • Able to identify and resolve problems
            • Able to guide, direct, and motivate staff
            • Able to plan and prioritize tasks
            • Able to teach and train the team in technical and adaptive skills necessary to be successful
            • Able to monitor processes, materials, and resources
            • Able to perform administrative tasks
            • Knowledge of personnel practices and regulations
            • Knowledge of food safety and sanitation practices and regulations
            • Able to deal with confidential information and/or issues using discretion and good judgment

              Key Performance Indicators
              • Your Own Leadership Health/Effectiveness
              • Store Management Team Health/Effectiveness
              • Overall Health of the Restaurant Culture
              • Profit from Operations
              • Sales Growth
              • Operational Inspection Results
              • Food Safety Inspection Results
              • EBITDA
              • Overall Restaurant Profitability
                Working Conditions and Physical Requirements
                • Able to work and verbally communicate effectively with other team members
                • Able to engage the public in a positive manner
                • Able and willing to work with others as a team
                • Able to reach and bend and frequently lift up to 50 pounds
                • Able to exert fast-paced mobility between the dining room and kitchen for periods of up to 12 hours in length
                • Able to work in a standing position for long periods of up to 12 hours in length
                • Able to perform repetitive tasks with little or no break
                • Able to perform physical activities that require considerable use of your arms and legs and moving your whole body such as climbing, lifting, balancing, walking, stooping, and handling materials
                • Able to work flexible schedules, including evenings, weekends, and holidays - we work when people play and play when people work :-)
                • Able to travel at quarterly intervals to required management meetings and or training sessionsPhysical demands and work environment:While performing the duties of this job, you'll be required to stand, walk, sit, use a variety of tools, travel to various locations, balance, stoop, kneel, crouch, crawl, communicate via telephone, reach with hands and arms, climb a ladder, work near moving mechanical parts, work in tight spaces, work above the head or below feet, and be exposed to hot and cold conditions. You must occasionally move or lift up to 40 pounds.The physical demands and work environment characteristics here are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
                  Direct Reports: General Manager, Kitchen Manager, Hospitality Manager, All team members when the immediate supervisor is not on the premises
                  Thrive Restaurant Group is an Equal Opportunity Employer.
                  #3uv #SourcingPro #homegrown #homegrown #homegrown0homeoffice

Keywords: HomeGrown, Springdale , Market Leader - Multi-Unit Manager, Executive , Springdale, Arkansas

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