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Operations Manager

Company: Insight Global
Location: Bentonville
Posted on: September 23, 2022

Job Description:

An employer in the Northwest Arkansas area is seeking an Operations Manager to monitor and develop a team of 58 resources. Candidates will be responsible for reviewing and maintaining weekly employee and team productivity reports using the appropriate systems and tools. He/She will be monitoring feedback channels and ensuring information is regularly reviewed with team members. They will also be providing weekly summaries to upper management on team composition, performance, and productivity. The team lead will be responsible for the scheduling and tracking of shifts for team members. This Ops Manager will be over a team responsible for reviewing aging work orders requested from stores and mitigating any issues that are delaying their completion. Team members will correspond with various vendors and internal teams through email, phone calls and an internal chat system. He/She will need to manage the store managers' expectations and follow up on commitments. The expectation currently is that 50 work orders are completed per specialist a week. Our client is wanting this team member to communicate progress and information in order to recommend ways to address improvement opportunities.

Minimum Requirements

- Assign, schedule, coach, counsel, and discipline employees

- Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions.

- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends.

- Forecast requirements, initiating corrective actions.

- Develop, implement, enforce, and evaluate policies and procedures.

- Analyze and improve organizational process and workflow

- Serve as primary point of contact when there are customer issues related to aging work orders, customer service.

Keywords: Insight Global, Springdale , Operations Manager, Executive , Bentonville, Arkansas

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