Company: Insight Global
Posted on: September 23, 2022
An employer in the Northwest Arkansas area is seeking an
Operations Manager to monitor and develop a team of 58 resources.
Candidates will be responsible for reviewing and maintaining weekly
employee and team productivity reports using the appropriate
systems and tools. He/She will be monitoring feedback channels and
ensuring information is regularly reviewed with team members. They
will also be providing weekly summaries to upper management on team
composition, performance, and productivity. The team lead will be
responsible for the scheduling and tracking of shifts for team
members. This Ops Manager will be over a team responsible for
reviewing aging work orders requested from stores and mitigating
any issues that are delaying their completion. Team members will
correspond with various vendors and internal teams through email,
phone calls and an internal chat system. He/She will need to manage
the store managers' expectations and follow up on commitments. The
expectation currently is that 50 work orders are completed per
specialist a week. Our client is wanting this team member to
communicate progress and information in order to recommend ways to
address improvement opportunities.
- Assign, schedule, coach, counsel, and discipline employees
- Communicate job expectations; planning, monitoring, appraising,
and reviewing job contributions.
- Contribute operations information and recommendations to
strategic plans and reviews; prepare and complete action plans;
implement production, productivity, quality, and customer-service
standards; resolve problems; complete audits; identify trends.
- Forecast requirements, initiating corrective actions.
- Develop, implement, enforce, and evaluate policies and
- Analyze and improve organizational process and workflow
- Serve as primary point of contact when there are customer issues
related to aging work orders, customer service.
Keywords: Insight Global, Springdale , Operations Manager, Executive , Bentonville, Arkansas
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