Manager, Application Technical Support

Company: KPMG
Location: Bentonville
Posted on: March 16, 2023

Job Description:

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team. KPMG is currently seeking a Manager, Application Technical Support to join our Digital Nexus organization. Responsibilities:

• Ensure that agreed upon support levels e.g., SLA and OLA are met including key operational processes are performed according to the agreed and documented standards and meets the aims of the definition Application Lifecycle support; ensure the Demand lifecycle process is performed according to the agreed and documented standard and meets the aims of the definition; provide support for projects consistent with long-range IT plans and installation standards
• Periodically audit and review the technology/strategy to ensure compliance; ensure the strategy is still appropriate and propose change as required
• Perform the operational function of implementing and supporting the platform/application configuration, development, documentation, end-user support activities, including collaboration with other teams to achieve results
• Lead discovery and design work sessions to obtain requirements clarity and produce deliverables, such as mock-ups and flow diagrams
• Analyze support issues, identify improvement opportunities i.e., Root Cause, and manage the work necessary to implement related improvements
• Investigate processes, identify improvement opportunities, and manage the work necessary to implement related improvements; maintain skills within the profession; stay abreast of the latest technology, trends, practices, techniques, and capabilities in the market Qualifications:
  • Minimum five years of recent, deep, functional, and technical knowledge of platform configuration and development; experience in Software Architecture and Design Patterns
  • Bachelor's degree from an accredited college or university is preferred
  • Demonstrated strong .NET Framework fundamentals experience; extensive working experience of Service frameworks from concept to implementation; extensive working experience of MS SQL and SQL programming
  • Proven experience using one or more of the following: Visual Studio 2019, SQL Management Studio, Code Repository Tool (preferably GIT/Bitbucket), Jenkins, SharePoint
  • Experience using Development & Project Management Tools (Preferably JIRA, ServiceNow, Fortify, WhiteSource); solid experience leading technical teams to deliver results, including task management, technical mentoring, code reviews and issue resolution
  • Knowledge of process governance and improvement methodologies and concepts; ability to prioritize issues and deliver high quality, timely results KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).

Keywords: KPMG, Springdale , Manager, Application Technical Support, Executive , Bentonville, Arkansas