Director, Onboarding & Training, Business Operations Director I- Sam's Club MAP
Company: Sam's Club
Location: Gravette
Posted on: May 26, 2023
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Job Description:
Position Summary...
What you'll do...
Director of Onboarding & Training - Sam's Club Member Access
Platform (MAP)
At Sam's Club, we are member obsessed. We look to add value to the
Sam's Club membership, and we partner with suppliers to bring
unique and exciting values to our members. The Sam's Club Member
Access Platform (MAP) is the nexus of the Supplier -Marketer-
Merchant partnership and are responsible for delivering our
suppliers (advertisers) impactful omnichannel member experiences
that are married with measurable insights. This is a unique
opportunity to join a fast growing, highly visible team within
Sam's Club. We believe all digital advertising can be targeted and
accountable - and we have Sam's Club first party membership sales
data to prove it. MAP wins when suppliers invest in digital media
to drive growth; Sam's and our supplier partners win when your
digital expertise helps sell more goods online and offline. Growth
in our digital advertising business is key to fueling Sam's overall
growth strategy.
As the Director of Culture, Learning & Development on our Sam's
Club Member Access Platform (MAP) team, you will act as a credible
business-oriented solution provider and trusted partner. You will
develop and drive the strategy for culture, learning and
development for the MAP organization. You will ensure alignment
with our strategic business objectives and maintain high quality
standards in instructional design and development for all methods
of program delivery.
As a self-driven, trusted partner and representative of Sam's Club
MAP organization, you will regularly interact with associates,
cross-functional partners, and external vendors. Our business is
moving with tremendous speed, and we are growing fast. The ideal
candidate is a team player with strong interpersonal and
communication skills while consistently focusing on results and
delivering with speed.
You will make an Impact by:
--- Leverage business understanding to identify needs and design
strategies and programs utilizing various learning
methodologies.
--- Re-imagining and executing the New Associate Onboarding program
to enable a great associate experience for new hires.
--- Staying well-informed of the latest developments in learning
trends, changes in learning theory, and developments in learning
technologies
Specific responsibilities include:
--- Collaborate with department leaders to understand team needs
related to training and development to understand, recommend,
execute, and evaluate effective solutions.
--- Design and develop programs and curriculum by partnering with
internal subject matter experts and/or external vendors to achieve
training, learning and development objectives.
--- Conceptualize innovative and flexible methods to onboard,
train, and develop a distributed associate base.
--- Lead the continuous improvement of training and development
programs.
--- Develop a comprehensive communication strategy for training and
development programs.
--- Establish and maintain evaluation methods for training content,
delivery, activities, and outcomes; utilizing metrics to validate
knowledge transfer and return on investment.
--- Refining existing systems and processes, and setting up new
processes as required, including support in preparing annual
L&D budget requests; creating and updating a training calendar;
tracking training attendance; and capturing feedback on training
programs.
Minimum Qualifications
--- Bachelor's degree in Business, Human Resources, Communication,
Education, or related field.
--- 3 years' experience in designing and delivering training,
learning and development activities.
--- Excellent interpersonal skills and a demonstrated ability to
interact with all levels in the organization.
--- Strong written and verbal communication skills and attention to
detail.
--- Ability to thrive in a fast-paced, startup like
environment.
--- Excellent time management skills with a focus on execution,
ability to juggle multiple requests and prioritize
responsibilities.
Nice to have:
--- MBA or master's degree in Psychology/HR or relevant field.
--- Experience in ecommerce or ad tech
--- Exposure to authoring tools, Learning Management Systems (LMS)
and eLearning development systems, tools, and resources.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this
position. If none are listed, there are no minimum
qualifications.
Bachelor degree in business or related field or equivalent
experience
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this
position. If none are listed, there are no preferred
qualifications.
Experience in related area
Primary Location...
2101 SE SIMPLE SAVINGS DR, BENTONVILLE, AR 72712-4304, United
States of America
Keywords: Sam's Club, Springdale , Director, Onboarding & Training, Business Operations Director I- Sam's Club MAP, Executive , Gravette, Arkansas
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