Customer Success Manager

Company: SageNet
Location: Tulsa
Posted on: May 8, 2024

Job Description:

Company Overview

SageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. The company connects, manages, and protects technologies and devices across widely distributed enterprises. SageNet's people, processes, and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives.

The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.

What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable, and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners, and communities. The company believes that by creating, discovering, and nurturing these trusted connections, SageNet enhances the world that connects us all.

With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation's largest retail, financial, healthcare, utilities, and energy organizations. SageNet manages communications for more than 220,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto and Washington, D.C.

Purpose and Responsibilities

The ideal candidate is motivated by solving customer issues through new technology, providing the best quality experience to customers, highly energetic, and interested in working in a company with many responsibilities and opportunities to learn. Whether you are looking to learn the skills necessary to manage your own team or to directly manage Fortune 500 customers, this role offers growth and upwards advancement for hard workers.

• Manage and strengthen relationships with existing accounts
• Improve customer satisfaction by acting as a point of contact and internal advocate
• Effectively communicate with customers via email and phone to provide prompt resolution
• Meticulously follow up on open cases and assigned action items
• Ensure all SageNet internal systems are kept up to date as customer's needs change
• Maintain good technical knowledge of networking, WiFi hardware, and internal software products including Digital Signage
• Work with our Technical Support team to ensure timely, accurate resolution and communication regarding customer issues
• Utilize advanced features of PowerPoint, Excel, and Word to customize presentations, create detailed spreadsheets, models and complex proposals
• Be open to "wearing multiple hats" with a readiness to support all members of the SageNet team - Flexibility is key for this role! Required Qualifications:
  • Bachelor's Degree from accredited College or University or equivalent experience
  • 5+ years of customer facing experience in a B2B environment
  • Knowledge of broadband, networking, wireless technology and digital signage is a plus
  • Exceptional verbal and written organizational, presentation, and communication skills
  • Ability to work independently, use solid judgment and create "client-ready" deliverables
  • Strong acumen in technology and ability to articulate solution value proposition
  • Desire to work with clients to identify needs and build strong relationships
  • Professional attitude, presence, and follow-through skills
  • Ability to multi-task and strong attention to detail
  • Experience with Salesforce.com preferred Working Conditions:
    • Working indoors in the Reston office, or otherwise working remotely, from a space dedicated to a professional working environment conducive to a workspace for conversations and work to be conducted in a confidential manner.
    • Productively work in a hybrid work environment which consists of 2 mandatory "all-in" days, 1 variable day, and 2 virtual days. Hybrid work environment is applied per position/department and may be subject to change per changes in the Policy. Physical Requirements:
      • Must be able to perform work in front of a dedicated workspace for extended periods of time
      • Be able to sit for long periods of time without problem
      • Extensive use of fingers and hands for typing
      • Extensive use of eyes to be able to analyze documents electronically and physically for long periods of time
      • Occasionally lift 5-10 pounds
        
        Classification*: Salaried/Exempt
        
        Position Type: Full-Time
        
        Travel Requirements: 0-10% as needed
        
        Direct Reports: None
        
        Attention All Third-Party Agencies, Headhunters, and Recruiters
        
        SageNet will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to SageNet will be considered the property of SageNet. SageNet will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. SageNet is not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. SageNet only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with SageNet from third parties must be through our Talent Acquisition Department. Any contact made outside of the SageNet Talent Acquisition Department by a third party will cancel any future business relationships between the third party and SageNet.
        
        Please contact jared.mcdonald@sagenet.com for any questions.
        
        Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
        
        The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: SageNet, Springdale , Customer Success Manager, Executive , Tulsa, Arkansas