Customer Service Account Specialist

Company: Global Channel Management, Inc.
Location: Springdale
Posted on: January 15, 2020

Job Description:

Customer Service Account Specialist needs 3-5 years directly applicable experience in addition to a relevant degree or equivalent Customer Service Account Specialist requires: PC literate in Microsoft Office suite of products Advanced level Excel skills. Excellent written and verbal communication skills Strong organization and planning skills Strong problem solving and analytical skills Ability to work independently receiving minimal guidance on daily activities Demonstrate leadership skills Knowledge of supply chain/logistics in a consumer products or related industry preferred Ability to build effective working relationships across functional areas Highly motivated; enthusiastic, energetic, capable of working in a fast-paced environment Excellent interpersonal skills Strong customer focus Education: B.S. or B.A. degree desired. (Supply Chain concentration preferred) Previous customer service, sales or supply chain experience Customer Service Account Specialist duties: Monitors status of all open orders to ensure on-time and in-full delivery Provides the customer proactive communication regarding order status, logistics issues and action plans meet customer expectations for order delivery Ensures the sales team and other stakeholders are aligned and informed. Key decision making activities include: whether to request a stock transfer order, to move a customer order to ship from another distribution center or to request a later arrival date from the customer. Collaborates with peers to determine best solutions to support overall customer service needs. Also proactively informs internal Supply Planning Team of risks to allow SCP Team opportunities to adjust production and avoid shortages. Key point of contact for all customer supply chain activities and assists in the implementation of customer specific programs in conjunction with Sales, Marketing, Transportation, Distribution and key customer contacts Develops relationships and contacts with key customers supply chain and replenishment organizations Maximizes regular face-to-face and teleconference meetings with key customers to ensure supply chain is aligned to meet customer needs and initiatives. Analyzes customer service levels, in-stocks and on-time delivery to customer measures & develops action plans to achieve service level goals Provides trend analysis of performance, root cause of issues and develops recommendations for performance improvement.

Keywords: Global Channel Management, Inc., Springdale , Customer Service Account Specialist, Hospitality & Tourism , Springdale, Arkansas