Customer Service Representative II
Company: Genuine Parts Company
Location: Springdale
Posted on: April 8, 2021
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Job Description:
SummaryUnder general supervision, the Customer Service
Representative II ensures customer expectations are accurately
determined and are fully met. The Customer Service Representative
II may provide guidance to less experienced Customer Service
Representatives or may support specific customer(s).DutiesResponds
to customer inquiries regarding products, provides quotes, and
handles order entry. Due to experience & training, may handle more
challenging inquires.Places customer orders via telephone, fax,
email, electronic methods, or walk in (counter sales).Influences
Motion Industries' gross profit through negotiating the sale price
and purchase price, within certain parameters.May adjust
non-contract customer pricing to meet the demands of the customer
based on competition, while maximizing the profit for Motion
Industries.Builds customer relationships to drive repeat business
by relating to the customer and drive process improvements.Orders
items to ensure appropriate inventory levels are maintained for
customers.May place orders without approval for orders up to $5,000
per line and $10,000 per purchase order.Expedites backorders. May
pull inventory and prepare order for shipment to
customer.Responsible for sourcing products in branch inventory,
distribution center inventory or supplier inventory.Determines the
most cost-effective shipping method for customer orders.May handle
customer returns.May support specific customer(s).Assists less
experienced Customer Service Representatives with addressing
customer needs, including locating items and resolving
problems.Performs other duties as assigned.
Education/Experience:Typically requires a high school diploma or
GED and three (3) to five (5) years of related experience or an
equivalent combination. Licenses/Registrations/Certifications:None
required. Supervisory Responsibility: No Supervisory Responsibility
Budget Responsibility:No Knowledge/Skills/AbilitiesReliability,
organization, and attention to detail required.Excellent
communication skills including written, verbal, and
listening.Ability to multi-task and time management skills
required.Strong computer skills.Strong negotiation skills.Basic
product knowledge. Physical Demands:NoneDisclaimer:This job
description illustrates the general nature and level of work
performed by employees within this job classification. It is not
intended to contain or be interpreted as a comprehensive inventory
of all duties, responsibilities and skills required. Management
retains the right to add or modify duties at any time.GPC believes
the fair and equitable treatment of employees, customers, suppliers
and other persons is critical to fulfilling its vision and goals.
GPC conducts its business without regard to sex, race, creed,
color, religion, marital status, national origin, age, pregnancy,
sexual orientation, gender identity, genetic information,
disability, military status, status as a veteran, or any other
protected characteristic. GPCs policy is to recruit, hire, train,
promote, assign, transfer and terminate employees based on their
own ability, achievement, experience and conduct and other
legitimate business reasons.
Keywords: Genuine Parts Company, Springdale , Customer Service Representative II, Hospitality & Tourism , Springdale, Arkansas
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