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Customer Service Representative I

Company: Simmons Foods
Location: Siloam Springs
Posted on: January 13, 2022

Job Description:

DepartmentPURPOSE OF THE POSITIONSupports the Order Center by performing assigned daily duties for the purpose of serving the needs of the customer base through daily receipt and entry of orders.ESSENTIAL POSITION RESPONSIBILITIESProcesses orders received through various platforms such as EDI, email, fax and phone. Processes orders daily to execute deliveries to customers through data entry, date changes, error correction, and printing and filing of related documentation/paperwork. Performs any other assigned tasks to ensure accurate and timely order processing. Adheres to internal control procedures when processing customer purchase orders, credits, rebills, etc.Works closely with and on the behalf customers. Demonstrates strong interpersonal, communication and negotiation skills to effectively support the Order Center by communicating and following-up with customers, as needed, for the purpose of problem resolution to include, but not limited to, product availability, pricing, lead time, and/or delivery. Coordinates with other functional areas including Supply Chain, Plant and/or outside warehouses.Maintains accurate records and tracking of all information related to customer interaction, key indicators, and reports for assigned business units. Prepares or contributes to reports with accuracy and timeliness. Contacts other personnel to obtain additional data for reporting, as necessary.Writes and/or maintains Standard Work Instructions for the Order Center to ensure consistent use of best practices.Other 'Essential Position Responsibilities' that are based on assigned business unit include direct order entry, accounts receivable processing, and/or logistics appointment line responsibilities.Physical Activities: Enters and locates information on a computer. Communicates with Customers via telephone and/or electronic mail. Visually verifies information, often in small print. Presents information to small or large groups.Personal Protective Equipment (PPE): As required by visiting facility.Travel: Travels domestically to and from multiple facilities or work-sites, possibly requiring overnight stays.Technical Experience: 0-2 years experience in a Customer Service Representative role.Industry Experience: Preference for food processing organization.Minimum Education: High School Diploma or equivalent. Upon employment, enrollment in LEAN, BEST 212 and other developmental opportunities for training through Simmons University is highly recommended.Preferred Education: N/A

Keywords: Simmons Foods, Springdale , Customer Service Representative I, Hospitality & Tourism , Siloam Springs, Arkansas

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