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Customer Service Manager - Weekends

Company: EasyBins
Location: Springdale
Posted on: May 16, 2022

Job Description:

Job DescriptionAbout EasyBins EasyBins is a fast growing online grocery delivery company on a mission to change grocery shopping for suburban families Unique to easybins is our innovative approach to grocery delivery - all orders are delivered at 6am and 5pm from multiple stores in your local area. This twice daily delivery lets our drivers focus on making deliveries - oftentimes many just next door.As a Customer Service Manager you will serve as the shift leader to:

  • Answer customer and client questions
  • Process orders for customers
  • Respond to customer concerns and complaints and provide resolution.
  • Regularly follow up with customers to ensure their experience with a product or service was positive
  • Communicate with customers via mail, email and text
  • Work with the Operations Manager to identify and fix delivery errors.
  • Adhere to and reinforce established best practices.
  • Become a subject matter expert in your role and model adherence to standard operating procedures of our EasyBins hubs.
    • Keep accurate records and document customer service actions and discussions
    • Improve customer service experience, create engaged customers and facilitate organic growth
    • Maintain an orderly workflow according to prioritiesRequirementsTo be considered for the Customer Service Manager role you:
      • must have a High School Diploma or equivalent
      • must have experience communicating with customers via mail, email and/or social media
      • must have experience using customer service technology (MS Office experience is a plus.)
      • must have excellent interpersonal, verbal and written communication skills
      • must be willing to work in the office.
        • Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
        • Customer service orientationNote: this position does not include any online grocery shopping or order management.Benefits
          • Pay is electronically deposited on a weekly basis
          • 90 and 120 day promotion evaluation with pay increases
          • Staff discount code for personal use on all orders
          • Flexible work schedule working only as little as 2 shifts & You set the days
          • Evening shifts designed for second jobs
          • Free food and snacksLets Make It Easy EasyBins is an equal opportunity contract provider. We comply with all federal and state delivery company laws and regulations.Job Types: Part-time, ContractJob Types: Part-time, ContractPay: $16 - $17 per hour Schedule:
            • 4-6 hours
            • Weekend availabilityEducation:
              • High school or equivalent (Preferred)Shift availability:
                • Friday & Saturday (6am - 11am)
                • Afternoon Shifts (4pm - 11pm) Heaquarter Location: Tontitown, AR

Keywords: EasyBins, Springdale , Customer Service Manager - Weekends, Hospitality & Tourism , Springdale, Arkansas

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