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Customer Service Advisor with call center Experience

Company: Mapout Digital solutions inc
Location: Bentonville
Posted on: June 25, 2022

Job Description:

Preferred qualifications--- Proven Call center experience -At least 3-5 years' experienceResponsibilities--- Respond to customers through various channels including telephone (both inbound and outbound), internet, and written correspondence as appropriate. You will also perform research to complete back-office transactions--- Acquire detailed knowledge of product ranges and excellent service.--- Offer an excellent level of customer service, pro-actively serve customers across their product portfolio, handle high-volume customer inquiries across the product range.--- Follow clear instructions and guidelines to resolve customer enquiries at the first point of contact.--- Training is given to enable you to establish trust and resolve customer queries, handle complaints. Constant monitoring, mentorship, and development will be given to ensure continuous improvement.--- Collaborate with colleagues across multiple departments to provide a high-quality service to customers--- Recognize individual customer service needs and resolve their enquiry--- Provide resolutions to avoid customers having to call again, or have the call transferred--- Ability to handle complaints, log complaints, and escalations with appropriate disposition code in the system--- Excellent customer service and social skills with the ability to recognize and support the specific needs of the most vulnerable customers--- Maintain and update customer-related information systems to ensure accurate records; collecting and accessing appropriate information relevant to your call type--- Process back-office transaction in the system related to customer remediation--- Keen to progress to other levels and will consistently self-assess your performance against agreed targets by working closely with your manager--- Work effectively as part of a team, recognizing how teams can deliver phenomenal results

Keywords: Mapout Digital solutions inc, Springdale , Customer Service Advisor with call center Experience, Hospitality & Tourism , Bentonville, Arkansas

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