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Personal Banker I- Retail

Company: BOK Financial
Location: Grove
Posted on: March 17, 2023

Job Description:

Req ID:73075Location:Grove -GRVEAreas of Interest:Consumer Banking; Consumer BankerPay Transparency Salary Range:Not AvailableBOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states - Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies. .Bonus TypeDiscretionarySummaryAre you looking to join a company where people truly care about making a difference? BOK Financial is committed to achieving more together by bringing passion and customer focus to the business. Join us today as a Personal Banker I.Job DescriptionThe Personal Banker I provides the best client experience possible for BOKF's clients. They are empowered and responsible for providing a superior experience on every interaction in a manner that builds a permanently engaged client. Interactions include providing answers or solutions on account activity, teller transactions, digital access products, debit cards and a variety of other products or processes. The Personal Banker will be able to effectively and efficiently handle client interactions and exceed client expectations. In addition, they will provide a level of support that makes clients feel assured that their needs have been completely and accurately resolved. The Personal Banker may interact with clients in a variety of ways including in person, via phone and may utilize chat, email or other digital communication channels. Team CultureWe're passionate about what we do and it shows. Working with our peers across the bank to help our clients achieve their financial goals is rewarding.We've created a fun, safe space for you to brainstorm, ask questions, and find solutions. Everyone is encouraged to share their ideas for positive change, no matter what role or level.We support and lift one another up and help each other become better. Recognition, integrity and the desire to help others are our winning combination.How You'll Spend Your TimeFrom the Job Profile, choose either the Retail, Virtual, or Multi-Channel duties to input for posting.Education & Experience RequirementsThis level of knowledge is normally acquired through completion of high school diploma or equivalent and a minimum of 1+ years of sales or customer service experience; a college degree is a plus or equivalent combination of education and experience.

  • Working knowledge of consumer financial products and services
  • Working knowledge of banking, retail sales operations and/or contact center operations including phone, email and chat support
    • Excellent verbal communication skills; effectively and courteously providing customer information, resolving issues and building relationships to gain information by asking appropriate questions
    • Excellent written communication skills demonstrated by professional etiquette, proper grammar and punctuation
    • Problem-solving and conflict resolution skills
    • Ability to follow established standards and use judgment to determine when appropriate to escalate
    • Strong basic math skills (addition, subtraction, multiplication, division) in order to reconcile accounts
    • Working PC application skills including word processing and spreadsheet packages and the ability to learn to use various internal company systems
    • Ability to complete multiple tasks at a time
    • Excellent interpersonal skills including sales and client relations skills, both in-person and via telephone
    • Detail oriented, high degree of accuracyAbility to work in a fast-paced environment & under pressure, as neededAdvertising SourceBOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!Apply today and take the first step towards your next career opportunity!If you are interested in a career with BOK Financial text "BOKF" to 25000 to engage with Olivia our virtual recruiting assistant.BOK Financial is an equal opportunity employer. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.Please contact with any questions.

Keywords: BOK Financial, Springdale , Personal Banker I- Retail, Hospitality & Tourism , Grove, Arkansas

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