Customer Service Coordinator

Company: Arconic
Location: Springdale
Posted on: May 25, 2023

Job Description:

We have an entry level opening with our Arconic/Kawneer business for a Customer Sales Coordinator to support our Order Execution Team located in Springdale, Arkansas.
Do you have a technical mindset and a knack for customer service?
Customer Sales is a fantastic way to get started in the Construction industry. It gives employees a strong foundation in the terminology and processes for Customer Sales, Project Management, Drafting, Engineering, and other robust career fields.

• 
  
• FLSA Status: Non-Exempt (eligible for overtime at 1.5 times the hourly rate)
  
• Employment Status: Full-time
  
• Benefits: Generous Health, Vision, Dental, and 401K plans +more
  
  Primary Purpose of the Function:
  
  • 
    
  • Order Processing and Order Management
    
  • Review customer orders and purchases
    
  • Coordinate order status - placing an order in Estimating, Order Entry, and Takeoff statuses.
    
  • Send orders to manufacturing based on standard practices.
    
  • Work with our ordering system and release orders to manufacturing.
    
  • Adjusting prices based on established guidelines.
    
    Major activities/Key Challenges:
    
    • 
      
    • Interact with Customers and Sales Representatives
      
    • Generous training period
      
    • Work with customer on processing, scheduling, order changes, product issues, customer claims.
      
    • Utilize or develop knowledge of product and price book.
      
      Interact and coordinate with internal resources on projects.
      Essential Knowledge & Skills
      
      • 
        
      • Computer skills including: Microsoft Office, Outlook, Access, that will be further developed with training in all Kawneer front-end systems
        
      • Data entry skills with attention to detail
        
      • Written and verbal communication skills
        
      • Construction or architectural industry background a plus
        
      • Proven customer service skills including prompt response and documentation
        
        Major Customers
        
        • 
          
        • External customers and sales representatives, as well as internal project managers and production control
          
          Basic Qualifications
          
          • 
            
          • HS diploma or GED equivalent from an accredited institution
            
          • Minimum of 2 years of experience in a customer service role
            
          • Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
            
            Preferred Qualifications
            
            • 
              
            • Associates Degree from an accredited institution.
              
            • Commercial or residential construction industry experience.
              
              ABOUT ARCONIC
              
              
              
              
              Arconic Corporation (NYSE: ARNC), a Fortune 500 company, is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build. We are proud that 77% of our employees are happy working for Arconic and would recommend it as a great place to work and that 80% of our employees would recommend their managers to others.
              
              
              
              
              
              We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our shareholders.
              
              
              
              
              
              At Arconic, we:
              
              
              
              
              Act With Integrity.
              
              
              We lead with respect, honesty, transparency and accountability.
              
              
              
              
              Safeguard our Future.
              
              
              We protect and improve the health and safety of our employees, communities and environment.
              
              
              
              
              Grow Stronger Together.
              
              
              We cultivate an inclusive and diverse culture that advocates for equity.
              
              
              
              
              Earn Customer Loyalty.
              
              
              We build customer partnerships through best-in-class products and service.
              
              
              
              Drive Operational Excellence.
              
              
              We pursue continuous improvement through innovation, agility, people development and collaboration.
              
              
              
              
              Create Value.
              
              
              We achieve success by generating and growing value for our shareholders.
              
              
              
              
              
              Arconic reaffirms its policy to provide equal employment opportunity in recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company-sponsored training, access to facilities, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs, recalls or termination of employment to all employees without discrimination because of race, color, religion, national origin, disability, sexual orientation, gender identity/expression, veteran status, genetic information, sex or age (within statutory limits). Arconic is in compliance with all relevant Equal Employment Opportunity and Affirmative Action Laws and Regulations.
              
              
              
              
              
              United States Equal Employment Opportunity Statement
              
              Arconic affirms its policy to operate without discrimination because of race, color, religion, national origin, disability, sexual orientation, gender identity/expression, veteran status, genetic information, sex or age.
              
              

Keywords: Arconic, Springdale , Customer Service Coordinator, Hospitality & Tourism , Springdale, Arkansas