SpringdaleRecruiter Since 2001
the smart solution for Springdale jobs

Remote Customer Service Representative

Company: Mommy Jobs Online
Location: Tulsa
Posted on: June 26, 2019

Job Description:

Mommy Jobs Online is seeking a HME Support Representative to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background: Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLROXANNA when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Springdale , Remote Customer Service Representative, Hospitality & Tourism , Tulsa, Arkansas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Dishwasher
Description: Job Description Are you committed to your work ethic Does working in a high-energy kitchen appeal to your skillset PeopleReady is hiring dedicated Dishwashers to make a difference in our client's kitchen. (more...)
Company: PeopleReady
Location: Tulsa
Posted on: 07/17/2019

Restaurant Team Member - Crew
Description: Restaurant Team Member - Crew 1336 - Cherry Street 2 19020432 DescriptionAt Chipotle, weve created something special: a better place to eat and work. Many employees start just expecting a paycheck, (more...)
Company: Chipotle
Location: Tulsa
Posted on: 07/17/2019

Shift Supervisor - 2511 N. COLLEGE
Description: Overview br br If you are a positive, energetic person looking for a career that offers an excellent compensation package and the chance for advancement, Braum's is the place for you br br Position: (more...)
Company: Braum's Ice Cream & Dairy Store (Oklahoma City, OK
Location: Fayetteville
Posted on: 07/18/2019


Property & Casualty Licensed Agent Inbound Customer Service
Description: Be appreciated for the knowledge and experience you have gained in the insurance industry. As a TTEC Property Casualty Licensed Agent , you'll be taking inbound calls and other member inquiries for (more...)
Company: TTEC
Location: Springfield
Posted on: 07/18/2019

Inbound Customer Service
Description: Our contact center division, is stepping into the future and looking to add customer service-oriented individuals to our team of Home Agents on 1st, 2nd and 3rd Shift during the week. Becoming a Home (more...)
Company: Mommy Jobs Online
Location: Tulsa
Posted on: 07/18/2019

Supervisor - Merchandising
Description: Job Location: Tulsa OK br br The Order Replenishment Merchandising Supervisor directly leads the Order Replenishment and Merchandising Team. This role is responsible for translating strategic priorities (more...)
Company: Coca Cola Southwest Beverages
Location: Tulsa
Posted on: 07/18/2019

Multi-Unit Team Leader
Description: Are you a passionate people leader, capable of managing multiple offices Do you want to work for six months of the year, and have the remainder of the year free to pursue other interests H R Block is (more...)
Company: H&R BLOCK
Location: Tulsa
Posted on: 07/17/2019

Shift Leader
Description: Working at Pizza Hut-- is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. If you're ready to take the next step in your career (more...)
Company: Pizza Hut
Location: Tulsa
Posted on: 07/18/2019

Valet
Description: Job Description Looking for a fast pace job We are currently looking for Valet for downtown Tulsa and a local casino. Must be prepared to work on your feet, have attention to detail, and can drive and (more...)
Company: PeopleReady
Location: Tulsa
Posted on: 07/17/2019

Multi-Unit Team Leader
Description: Are you a passionate people leader, capable of managing multiple offices Do you want to work for six months of the year, and have the remainder of the year free to pursue other interests H R Block is (more...)
Company: H&R BLOCK
Location: Broken Arrow
Posted on: 07/18/2019

Log In or Create An Account

Get the latest Arkansas jobs by following @recnetAR on Twitter!

Springdale RSS job feeds