Field Service Technician
Company: Jobot
Location: Lowell
Posted on: September 24, 2024
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Job Description:
Field Service Tech Need - AR, MO, KSThis Jobot Job is hosted by:
Andrew AtchisonAre you a fit? Easy Apply now by clicking the
"Apply" button and sending us your resume.Salary: $30 - $35 per
hourA bit about us:We design and build automated turnkey machinery
systems for the food, pharmaceutical, personal care, and household
products industries. Offering custom design engineering allows us
to provide systems that meet specific customer and application
requirements. We have comprehensive experience and know-how from
concept to installation to give customers a world-class solution
for unique applications.Why join us?Competitive rate commensurate
with experience.Comprehensive benefits package including health
insurance, retirement plans, and paid time off.Opportunities for
career advancement and professional development.Job DetailsIn this
role, you will report to the Customer Care Manager and work closely
with multiple departments, including sales, engineering,
operations, and customer service, to ensure customer expectations
are exceeded with each assignment. You will travel to customer
sites to perform planned services, troubleshoot issues, make
repairs, recommend spare parts, provide customer phone support, and
complete upgrades and modernization of equipment. You will be
responsible to deliver total equipment lifecycle management
services including, installation, start up and commissioning,
preventive maintenance, emergency repairs, equipment audits and
training.A qualified candidate will possess the electrical and
mechanical aptitudes in order to effectively communicate issues or
problems discovered in the field and the discipline to be able to
perform in time-pressured and intensive work requirements.This
position will require a minimum of 6-8 weeks of onsite training at
our factory. Additional in the field training with senior field
service technicians will follow at customer sites.
Responsibilities:Conduct field service calls at customer sites to
provide installation, commissioning, emergency repair, preventive
maintenance, audits, retrofits, and training services.Perform
mechanical and electrical modifications to equipment.Conduct site
visit meetings with customer contacts to include explanation of job
scope and work completed.Conduct training with customer personnel
to ensure understanding of the sequence of operations, proper
functionality, and general maintenance of equipment.Dismantle
machines for refurbishment or relocation.Achieve service delivery
goals including response time, first time fix and customer
satisfaction rates.Communicate effectively with field service
management and the internal service support team to resolve
customer issues efficiently.Provide technical support to customers
via phone and email, including off-hour and weekend emergency
technical support on a scheduled rotation.Responsible for timely
and accurate documentation of all service activities.Provide
equipment reliability feedback to quality engineering and
collaborate on improvements.Attend training classes and technician
meetings as required.Comply to industry, company and customer safe
working practices.Skills:Solid knowledge and interaction of
mechanical, electrical, and pneumatic components.Interpret complex
technical information involving mechanics and electronics,
including schematics.Servo drives and motors
configuration.Experience with robotics and industrial robot
applications is beneficial.Microsoft Windows Office Suite of
applications.Analytical ability to solve problems and determine
root causes.Ability to make timely, informed decisions that
consider facts, goals, constraints, and risks.Ability to
self-manage time and resources to achieve
objectives.Qualifications:Minimum of a technical degree in a
related field or 3 years in technical-related work
experience.Experience in the maintenance, installation and
troubleshooting of large capital equipment is beneficial.Background
in the packaging machinery industry and industrial automation is a
positive.Experience and ability to travel extensively, including
overnight, some weekends throughout the week away from
home.Reliable and self-motivated.Detail-oriented and close
attention to accuracy.Effective written and verbal communication
skills.Interested in hearing more? Easy Apply now by clicking the
"Apply" button.
Keywords: Jobot, Springdale , Field Service Technician, IT / Software / Systems , Lowell, Arkansas
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