Software Support Engineer
Company: Redolent
Location: Bentonville
Posted on: April 1, 2026
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Job Description:
One of our direct client is urgently looking for a Software
Support Engineer @ Bentonville AR TITLE:Software Support Engineer
LOCATION: Bentonville, AR Duration: 6 to 12 Months Rate: DOE
Duties: Assists in providing guidance to small groups of two to
three engineers, including offshore associates, for assigned
Engineering projects by proving pertinent documents, directions,
examples, and timeline. Provides support to the business by
responding to user questions, concerns, and issues (for example,
technical feasibility, implementation strategies); researching and
identifying needed solutions; determining implementation designs;
providing guidance regarding implications of new and enhanced
systems; identifying short and long term solutions; and directing
users to appropriate contacts for issues outside of associate's
domain. Reviews project requirements; translating requirements into
technical solutions; researching and identifying alternative
solutions; determining needed solution based on return on
investment and value add to the business; gathering requested
information (for example, design documents, product requirements,
wire frames); writing and developing code; conducting unit testing;
communicating status and issues to team members and stakeholders;
collaborating with project team and cross functional teams;
identifying areas of opportunity; interpreting information and
identifying a solution; ensuring solution is sustainable across
implementation and use; troubleshooting open issues and bug-fixes;
and ensuring on-time delivery and hand-offs. Troubleshoots business
and production issues by gathering information (for example, issue,
impact, criticality, possible root cause); performing root cause
analysis to reduce future issues; engaging support teams to assist
in the resolution of issues; developing solutions; driving the
development of an action plan; performing actions as designated in
the plan; interpreting the results to determine further action; and
completing online documentation. Participates in the discovery
phase of small to medium-sized projects to come up with high level
design by partnering with the product management, project
management, business, and user experience teams. Minimum
Qualifications : Minimum education and experience required:
Master’s degree or the equivalent in Computer Science, Information
Technology, Engineering or related field. Skills required : Must
have experience with: Java, J2EE, Cordova, PhoneGap, HTML5, CSS3,
JavaScript, JDBC, RESTful Web Services, XML, JSON, Apache Kafka,
Jenkins, Log4j, TestNG, IntelliJ, Apache Tomcat, Cassandra.,
Kafka,
Keywords: Redolent, Springdale , Software Support Engineer, IT / Software / Systems , Bentonville, Arkansas
