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Service Center Representative

Company: McLarty Daniel Chrysler Dodge Jeep RAM Bentonville
Location: Bentonville
Posted on: May 3, 2021

Job Description:

McLarty Daniel Customer service representative will help customers with service appointment needs, complaints and questions, give customers information about services, make appointments and gather customer information accurately. Reps will also verify customer email and cell number to update system for more affective communication between McLarty Daniel dealerships and customer. You will also be asked to schedule appointments, make modifications within the scheduling system and escalate complaints across a number of communication channels. To be successful in this role you need to be able to remain calm, polite and professional when customers are frustrated.Responsibilities:Maintaining a positive, empathetic and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating/coordinating with customers and co-workers through various channelsMastering systems used and product knowledgeSchedule appointments within the availabilities and capacities of the scheduling system.Verifying and recording accurate customer information.Maintaining department/individual goals set in regards to inbound/outbound calls, showed appointments, cost/appt. and show rate percentage.Ensure customer satisfaction and provide professional customer service.

Keywords: McLarty Daniel Chrysler Dodge Jeep RAM Bentonville, Springdale , Service Center Representative, Other , Bentonville, Arkansas

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