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Principal Customer Solutions Engineer

Company: Rocket Software
Location: Bentonville
Posted on: June 9, 2021

Job Description:

It's fun to work in a company where people truly BELIEVE in what they're doing!Job DescriptionSummary:The Principal Customer Solutions Engineer brings creativity, curiosity and passion to the role. They demonstrate deep technical versatility, and the experience to deliver differentiated exceptional customer experiences to Rockets Product customers by:o Solving real problems for, and delivering real value to, our customers and partners every dayo Delivering successful outcomes for our customers and partners with speed, precision, quality, and innovationo Demonstrating that we take commitments seriously to our customers, to our partners, and to each otherTechnical leadership Accountable for technical and team leadership on customer engagementsRepresents the technical team in project communicationsResponsible for leading architecture, design and delivery of the solutionDetermines technical resource skill requirements for project delivery tasksAssist Project Management in change control risk management, planning, estimating and drive toward expected outcomesDemonstrates an understanding of practical application of Rocket products in a variety of customer environmentsCollaborates with cross-functional teams on new features based on customer inputArticulates the practical application of the products in a variety of customer environmentsIdentifies opportunities for additional customer technology enhancements through understanding of Rocket product solutionsContributes as subject matter expert in services pre-sales activities including discovery, scoping and solution proposals.Services to CustomersProvide exceptional value-driven services to customersBuilds upon established solution delivery techniques to help drive continual improvement Guides and trains customers in best practice configuration and use of Rocket productsEstablishes credibility as a Rocket product expert with all audience levelsMentors and teaches other consultants on product implementation strategiesLeverages Rocket subject matter experts to provide effective and creative solutions to Rocket customersConfidently, assertively, and persuasively deals with challengesPartners with Project Management to develop an effective approach to projects that considers customer objectives, timeframe and budgetGains an understanding of the customer business and seeks to identify opportunities where Rocket can bring added value to the customerRequiredQualifications:10years in related Information Technology position8years consulting, or team lead experience8years mainframe development, DBA, and/or systems management experience8years mainframe and distributed systems experienceAdvanced subject matter expert with demonstrated knowledge ofIBM file systems (i.e. VSAM, CICS, IMS)z/OS and its componentsMainframe databasesMainframe securityMainframe application developmentSystems programmingEnterprise databases including IBM Db2, Microsoft SQL Server, OracleExcellent interpersonal skillsAble to quickly establish credibility and develop customer relationships as a trusted advisorCritical thinking, analytical and problem solvingRelationship managementExcellent written and verbal communicationPreferred Qualifications:Experience with IBM Data Virtualization Manager for z/OS (DVM) or other data virtualization toolsTravelRequirements:Up to 25%#LI-EA1#LI-RemoteRocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to hr@. We will make a determination on your request for reasonable accommodation on a case-by-case basis.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Job InfoType:Full timeLocation: USA Home Office, Bentonville AR, USA, Waltham MA, USASDL2017

Keywords: Rocket Software, Springdale , Principal Customer Solutions Engineer, Other , Bentonville, Arkansas

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