General Clerk II - Seasonal

Company: Serco Inc.
Location: Springdale
Posted on: November 19, 2021

Job Description:

If you are detail-oriented, love problem solving and assisting others, and are looking to join a passionate team then Serco has a great opportunity for you! It only takes a few minutes to submit your application for immediate consideration. As a General Clerk II (Seasonal), you will select from clearly defined processes to make simple changes and interpretations to consumer records by following easy-to-follow guides, manuals, and procedures at our Rogers, AR location. Bring your clerical and customer service skills to the team that helps the American people obtain affordable health care. Serco supports the Centers of Medicare & Medicaid Services as a prime for their Department of Health and Human Service contract which supports the Affordable Care Act. The CMS business unit is focused on providing world-class, technology-enabled support services to government organizations, helping them administer health care programs to the public. The unit delivers document processing, inbound and outbound call center support, business process design and software, application verification, and benefits determination and processing. The team delivers flexible and responsive solutions to evolving and emerging needs, a deep understanding of eligibility determination, exemptions and inconsistency processes, and knowledge of existing application processing. As a part of this 250+ member team, you will place outbound calls to consumers across the country and provide them support they need to resolve their verifications issues within the Health Insurance Marketplace. You will work closely with your Supervisor and peers to deliver exceptional customer service. In this role, you will:

• Post information to agency records and modify forms or records.
• Record and input information to internal database records.
• Conduct outbound telephone calls.
• Perform data entry and retrieval and perform arithmetical computations.
• Receive coaching/feedback and implement/take action to make changes as appropriate.
• Participate in internal training through company Learning Management System and passing certification tests.
• Adhere to service compliance requirements by completing training modules and passing annual re-certifications.
• Maintain required production and quality standards as outlined by contract.
• Recognize & assess issues associated to the task following work instructions as outlined by the line of business and escalates when necessary.
• Effectively work in a team environment.
• Demonstrate flexibility and ability to adapt to change.
• Additional duties as assigned.Available schedules:
  • Sunday - Thursday - 7:45 AM-4:15 PM
  • Tuesday - Saturday - 7:45 AM-4:15 PM
  • Monday - Friday, 1:45 PM - 10:15 PM
  • Working weekends are mandatoryThis is a temporary telecommuting position but may be required to work onsite depending on business need. However, you will need to be available to return to onsite performance of duties once COVID restrictions are lifted. All COVID precautions are in place at our sites as we follow state & CDC guidelines to best ensure the safety of our employees. These procedures are required of all Serco employees. To qualify for this position as a temporary telecommuting employee you must meet the following requirements:
    • You must be able to commute to the Serco office in Rogers, AR and are able to work onsite once COVID restrictions are lifted.
    • You have a defined work area in your home that is safe, reasonably quiet, free from high traffic and the location of your computer screens are secure and free from potential prying.
    • You have a private location in your home to conduct confidential phone conversations.
    • Your home workstation is within 25 ft of your modem/router so you can plug in a network cable into your existing internet connection for best connectivity.
    • You must have your own physical and reliable internet access, which cannot be through satellite service (such as Direct TV) and WIFI which are not permissible.Military Veterans and spouses are encouraged to apply.Depending on hire date, seasonal employment typically ranges from three to six months in duration.Seasonal employees may be offered the opportunity to become full-time employees subject to performance and position availability.QualificationsTo be successful in this role, you will have:
      • High school diploma or equivalent, plus 6 months of experience in a similar job.
      • Education beyond high school completion may be a substitute for experience.This position pays 14.38/Hour plus $4.22/Hour H&W. This position is on a Federal U.S. Government contract which will require candidates to pass a background investigation and drug screen. Medical marijuana cards are not acceptable. Additional desired experience and skills:
        • Have clerical skills including data entry, typing and outbound telephone calls.
        • Provide telephone support utilizing clear and effective communication skills. Prior telephone experience is desired.
        • Be able to use a computer including Microsoft Office Suite (Excel, Word, PowerPoint and Outlook).
        • Be able to multitask using two computer screens and navigating between multiple software programs.
        • Be able to work independently, perform as a self-started, and meet critical deadlines.
        • Be able to communicate effectively.
        • Be able to maintain confidential and sensitive information by following PII (Personal Identifiable Information) standards.Company OverviewSerco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets). To review Serco benefits please visit: . If you require an accommodation with the application process please email: or call the HR Service Desk at 800-###-####, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email . COVID-19 Regulations: Serco complies with all applicable requirements regarding COVID-19 regulations, including COVID-19 vaccinations and testing requirements. Positions supporting US Federal contracts located within the continental United States (including corporate support positions): Pursuant to Executive Order 14042 (Ensuring Adequate COVID Safety Protocols for Federal Contractors), Serco requires covered employees and new hires, whether working at a customer site, working remotely, or working in a Serco facility, to be fully vaccinated (two weeks from last/only inoculation) by December 8, 2021 and provide valid documentation of their vaccination status (except in limited circumstances where an employee is legally entitled to an accommodation). Canada, state/provincial or OCONUS based contracts and positions: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Keywords: Serco Inc., Springdale , General Clerk II - Seasonal, Other , Springdale, Arkansas