Planner

Company: Windstream
Location: Harrison
Posted on: January 16, 2022

Job Description:

Description

***This is currently a work from home opportunity that could be moved to an in-office call center position later, at the discretion of management.***
Windstream is considered an essential business and we are - HIRING NOW . As our company responds to COVID-19, the safety and wellbeing of our employees, customers, partners and communities is our top priority.
About the Role:
Planners are responsible for workforce planning of field operations and work closely with the technicians, supervisors, and managers in the local communities Windstream serves. Planners may handle multiple communities, and are often responsible for workforce of around 75 to 100 technicians.
What You'll Do:
Review, monitor and adjust field operation technician daily tasks to ensure all commitment times are met.
Build close working relationships with field technicians, supervisors and managers to maintain and improve dispatch performance and efficiency.
Oversee technician routes to ensure optimal use of time, manage capacity requirements, and communicate with technicians and local managers to ensure compliance and productivity.
Work with field personnel to update tech calendars and manage work zones.
Analyze failed tasks and provide system administration and correct tasks interface errors.
Assist customers with questions regarding their tasks.
Contact customers to reschedule appointments or respond to escalations.
Other duties as assigned.
Must be able to work any shift including Holidays, Weekends and/or 4-10 hour days.

Do You Have?
Good oral and written communication skills
Good organizational skills
Ability to multi-task
Ability to deal with difficult customers
Sensitive to customer service needs
Ability to problem solve and make good judgmental decisions
Ability to accommodate a flexible schedule, including overtime
Innovative and highly motivated
Ability to prioritize work
Ability to perform in fast-paced environment
Ability to work in a group to reach common goal
Ability to adapt to process improvements and changes
Knowledge of basic grammar rules and business math
Good telephone voice and manners
Basic PC knowledge and keyboarding skills
Positive, outgoing attitude

Our Benefits:
Medical, Dental, Vision Insurance Plans
Identify Theft, Legal, Auto & Home and Pet Insurance
401K Plan
Health & Flexible Savings Account
Life and AD&D, Spousal Life, Child Life Insurance Plans
Educational Assistance Plan
About US:
Windstream Holdings, Inc., is a leading provider of advance network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

Qualifications

Education and Experience: High School diploma or equivalent and 5 years experience with 3 years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.

Job Category: Customer Service
Locations: US-Arkansas-Harrison

EEO Statement:
Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

Keywords: Windstream, Springdale , Planner, Other , Harrison, Arkansas