Posted on: January 16, 2022
***This is currently a work from home opportunity that could be
moved to an in-office call center position later, at the discretion
Windstream is considered an essential business and we are - HIRING
NOW . As our company responds to COVID-19, the safety and wellbeing
of our employees, customers, partners and communities is our top
About the Role:
Planners are responsible for workforce planning of field operations
and work closely with the technicians, supervisors, and managers in
the local communities Windstream serves. Planners may handle
multiple communities, and are often responsible for workforce of
around 75 to 100 technicians.
What You'll Do:
Review, monitor and adjust field operation technician daily tasks
to ensure all commitment times are met.
Build close working relationships with field technicians,
supervisors and managers to maintain and improve dispatch
performance and efficiency.
Oversee technician routes to ensure optimal use of time, manage
capacity requirements, and communicate with technicians and local
managers to ensure compliance and productivity.
Work with field personnel to update tech calendars and manage work
Analyze failed tasks and provide system administration and correct
tasks interface errors.
Assist customers with questions regarding their tasks.
Contact customers to reschedule appointments or respond to
Other duties as assigned.
Must be able to work any shift including Holidays, Weekends and/or
4-10 hour days.
Do You Have?
Good oral and written communication skills
Good organizational skills
Ability to multi-task
Ability to deal with difficult customers
Sensitive to customer service needs
Ability to problem solve and make good judgmental decisions
Ability to accommodate a flexible schedule, including overtime
Innovative and highly motivated
Ability to prioritize work
Ability to perform in fast-paced environment
Ability to work in a group to reach common goal
Ability to adapt to process improvements and changes
Knowledge of basic grammar rules and business math
Good telephone voice and manners
Basic PC knowledge and keyboarding skills
Positive, outgoing attitude
Medical, Dental, Vision Insurance Plans
Identify Theft, Legal, Auto & Home and Pet Insurance
Health & Flexible Savings Account
Life and AD&D, Spousal Life, Child Life Insurance Plans
Educational Assistance Plan
Windstream Holdings, Inc., is a leading provider of advance network
communications and technology solutions for consumers, small
businesses, enterprise organizations and carrier partners across
Education and Experience: High School diploma or equivalent and 5
years experience with 3 years directly related to the job. College
hours or a college degree may be substituted for some experience as
Job Category: Customer Service
Windstream is an equal opportunity employer. At Windstream, we
celebrate the authenticity and uniqueness of our people and their
ideas. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, age,
national origin, genetic information, protected veteran status,
current military status, disability, sexual orientation, gender
identity, marital status, creed, citizenship status, or any other
status protected by law, and to give full consideration to
qualified disabled individuals and protected veterans. The diverse
voices of our employees fuel our innovation and our inclusive
culture. Employment at Windstream is subject to post offer,
pre-employment drug testing.
Keywords: Windstream, Springdale , Planner, Other , Harrison, Arkansas
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