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Customer Experience Representative

Company: Paschal Air, Plumbing & Electric
Location: Springdale
Posted on: June 22, 2022

Job Description:

Dynamic Customer Experience -RepresentativeWork for an established yet innovative and growing company utilizing cutting-edge technologies and relationship skills to deliver superior service to our large and diverse customer base!What youll be doing.

Customer service-orientated approach prioritizing the needs of the customers -Assisting customers by providing -service options and facilitating customer decision-making process on resolution -Utilize excellent oral and written communication skills interacting with customers and co-workersUtilize excellent oral and written communication skills interacting with customers and co-workersProcess multiple-source social-media and system-based inputs for call-back, scheduling, and call-outsEfficiently engage high-volume of customers telephonically using effective listening, inquiry and objection-overcoming techniques while maintaining the highest levels of courtesy and respect -Log detailed and accurate information derived from customer interactionsProcess new customer accounts, create work orders, provide cost and estimated repair timelines -Support field activities, technician scheduling and multi-department interaction -Facilitate and process warranties, parts replacements and communicates directly with customers to determine and execute appropriate resolution -Required Skills:Must provide superior customer serviceMust have the ability to multi-task and prioritize in a fast-paced environment -Must have exceptional communications skills (phone, email, & in-person)Must possess strong computer skillsMust want to be part of a winning teamCareer-Building OpportunityWhile a successful candidate must demonstrate core CSR competencies, we are adapters of advantageous technology solutions and our staff has the opportunity of working with and learning valuable, state-of-the-art service-industry functions
Acquire the ability to navigate the ins and outs of various text, pic, and phone enhancement software/platformsLearn visual dispatch scheduling integrated with our Service Titan Management system -Apply enterprise-wide use of system-based contact logs and moreAwesome Work EnvironmentWe are serious about maintaining our team-oriented culture centered on our Customers, our Employees, and the Company in that order - while having a lot of fun doing it
Enjoy a brand new, centrally-located, award-winning facility in NWAWork with seasoned yet forward-looking and creative professionalsHealthcare, paid time off, retirement savings and other benefits availableYou. . . want to build something with us. - Youre highly motivated and can work easily and effectively in teams as well as independently. - You are proficient in MS Word, intermediate MS Outlook and Excel and have the ability to master other software programs. -You are punctual, professional, a great listener, recorder, and communicator, and genuinely want to help others. -We hope to welcome You aboard. - Paschal will provide you with a full job description upon acceptance for an interview.PLEASE APPLY @: - www.GoPaschal.comPowered by JazzHR

Keywords: Paschal Air, Plumbing & Electric, Springdale , Customer Experience Representative, Other , Springdale, Arkansas

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