JUNK - Customer Advocate

Company: JUNK Brands
Location: Bentonville
Posted on: September 21, 2022

Job Description:

Position Summary Title: Customer Care Advocate Department: Operations Reports to: Customer Care Team Lead FLSA: Non-Exempt, HourlyThe Customer Advocate is responsible for all in-house customer service. This position requires a knowledge of JUNK brands, a fun, outgoing, helpful, positive attitude. This person is on a team who strives to give the customer the best experience. Essential Duties & Responsibilities Carries a positive and helpful attitude to help customers Responsible for identifying the customer's needs Communicates with department Team Lead to know upcoming releases Listens and responds to the criticism of customers Processes all returns and exchanges from Coordinates with the Fulfillment and Inventory Supervisor to oversee all shipments of returns and exchanges. Handles answers phone calls with professionalism and a willingness to help all customers Using NetSuite/Shopify to track shipments, progress on current orders, and refunds Works with Brand Team on all social channels Responds to all customer service-related social media questions Handles all Power Reviews Voxie communications Works with customer service team on all NetSuite cases in a timely manner Adheres to the Team Leads time frame for responses to customers Supports and demonstrates company's values and strategy Upholds Junk Brand's values of acting with integrity, working together as a team and treating each other with respect Skills & Competencies Excellent customer service skills with positive attitude Friendly & Welcoming persona Ability to multi-task Ability to communicate verbally and in writing effectively and professionally Ability to work with other departments Show ability to take direction from department Team Lead Creative and critical thinking Organizational skills Education & Qualifications Some Customer Service Experience Required Some Social Media Background Physical/Mental Requirements Regularly required to sit, stand, reach, bend and move about the office Required to have close visual acuity to perform computer tasks. Color vision (ability to identify and distinguish colors)Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.Job Type: Full-time

Keywords: JUNK Brands, Springdale , JUNK - Customer Advocate, Other , Bentonville, Arkansas