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Players Club Representative

Company: River Bend Casino & Hotel
Location: Wyandotte
Posted on: September 22, 2022

Job Description:

Great benefits, including medical, dental, vision, 401k, bonuses, life insurance, disability, plus more. Job Summary: Responsible for promoting the success of the Player's Club by assisting customers through the member process and explaining the benefits of membership Key Responsibilities 1. Encourages new guests to become members of Players Club.2. Enrolls new guests into Players Club.3. Redeems points for Players Club members.4. Makes point adjustments as necessary on a qualifying basis.5. Issues casino complimentary items on a qualifying basis.6. Walks the floor to promote those who do not have a Club card and assists customers in the correct usage.7. Recognizes potential high end patrons and encourages them to join Club Wyandotte.8. Communicates promotional, special events and point structure to all guests.9. May assist marketing with the execution of promotions and events.10. Adheres to the system of internal controls - policies and procedures.11. Resolves inquiries and complaints from patrons.12. Operates as an emergency Pull/Count Team member as required.13. Performs additional duties and responsibilities as necessary or assigned. Education/Experience/Qualifications Educational/Experience: High School diploma/GED. Customer service experience preferred.Must have the ability to obtain and maintain a Wyandotte Nation Gaming License.1. Ability to work as directed by your supervisor, which may result in being scheduled anytime during a 24 hour period, 365 days a year.2. Must excel at customer service.3. Basic computer skills, Internet Explorer, Microsoft office (PowerPoint, Work, Excel).4. Ability to read, write and understand English.5. Ability to work a flexible schedule based on business demands.6. Ability to communicate effectively with co-workers, management, and guests.7. Must have a friendly, outgoing personality.8. Maintain a professional demeanor in a high stress environment.9. Maintains an even temper and is friendly and positive with others. Demonstrates good judgment, has positive interactions with co-workers and customers. Treats others with respect and dignity.10. Must be able to push and lift weight up to 25 pounds.11. Must be able to work in areas containing high noise levels, secondary smoke and blinking lights.Job Type: Full-timePay: $13.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insuranceSchedule: 8 hour shift Holidays Night shift Weekend availabilityApplication Question(s): Have you ever been employed by River Bend Casino?Experience: Customer service: 1 year (Preferred)Shift availability: Night Shift (Preferred) Overnight Shift (Preferred)Work Location: One location

Keywords: River Bend Casino & Hotel, Springdale , Players Club Representative, Other , Wyandotte, Arkansas

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