Claims Coordinator

Company: TWO MEN AND A TRUCK
Location: Bentonville
Posted on: May 27, 2023

Job Description:

Pay: $20 per hourThe Claims Coordinator's overall responsibility is to deliver the highest customer service to our customers and manage all customer claims. In this position, you will ensure the franchise is consistently operating in compliance with the franchise agreement, TWO MEN AND A TRUCK system standards, and applicable laws and regulations.ResponsibilitiesPromote and protect the TWO MEN AND A TRUCK brandHandle all customer concerns and oversee the damage resolution processMaintain constant communication with customers throughout the process and vendors repairing damagesOversee vendor agreements and contract negotiations to ensure strong working relationships and cost reductions where necessaryContact all customer complaints within 24 hoursFollow / promote the franchise's safety policies and/or procedures to prevent accidents and damagesOrganize and file job sheetsDrive communication upward through daily, weekly, and monthly reports of all functional areas for franchisees to reviewMust be able to calmly and professionally handle difficult situations while provided next steps and solutions to address concerns in a timely mannerOccasionally attends after hour work functions and participates in charity eventsResponsible for being an "on-call" emergency contact for movers, drivers and operations management outside of normal business hours.Participates in regular training and development programs offered locally or through STICK MEN UNIVERSITY online; may occasionally attend in-person training to further develop personal and professional skill setsAll other duties as assigned by the General ManagerRequirementsA minimum of 3 years of business, management, or other relevant experience is required; TWO MEN AND A TRUCK or moving industry experience is preferredExcellent oral and written communication and comprehension skillsOutstanding organizational and time management skillsDemonstrated ability to lead by example to motivate, develop, and direct peopleAbility to assess the performance of self, employees, and franchise to make improvements or take corrective actionStrong decision-making abilityUnderstanding of and commitment to customer service and TWO MEN AND A TRUCK core valuesValid driver's license and clean driving record; must be able to be insured under the current franchise auto insurance planMust be proficient with the following Microsoft applications: Excel, Word, OutlookThis job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Bentonville, Arkansas. The employer at this location is TMT Arkansas, Inc.

Keywords: TWO MEN AND A TRUCK, Springdale , Claims Coordinator, Other , Bentonville, Arkansas