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Customer Experience Representative, ICS

Company: Finding NWA
Location: Lowell
Posted on: March 30, 2024

Job Description:

**Customer Experience Representative, ICS****Job Title:**Customer Experience Representative, ICS**Department:**Customer Service & Contact Center Operations**Country:**United States of America**State/Province:**Arkansas**City:**Lowell**Full/Part Time:**Full time**Job Summary:**Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. Work requires developing and maintaining excellent customer relationships to maximize business potential**Job Description:****Key Responsibilities:** Manage customer relations by engaging customer on a regular basis providing solutions to meet their needs and goals to maximize freight potential and growth Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures Ensure on time delivery, damage free services, and accurate billing through scheduling pick-up and delivery appointments, entering customer orders into the order management system to track loads, and obtaining approval for accessorial charges with assigned customers**Must be available to work the following shift:**Monday - Friday - 6:00am - 3:00pm**Qualifications:****Minimum Qualifications:** + High School Diploma/GED and up to 1-2 years of customer service/sales experience. **Preferred Qualifications:**+ Bachelors Degree and/or up to 1 year of working experience+ Ability to communicate effectively through all mediums+ Ability to embrace change+ Ability to handle a stressful work-environment+ Ability to multitask+ Maintain Composure+ Competitive+ Sales Focused+ Resilient**Education:**Bachelors: Business Administration/Management, Bachelors: Business Communications, Bachelors: Transportation Logistics, GED (Required), High School (Required)**Work Experience:**Customer Service/Account Manager, Sales, Transportation/Logistics **Job Opening ID:**00422885 Customer Experience Representative, ICS (Open)***This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.*********To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.********Fortune 500 experience. Career advancement. Nationwide relocation possibilities.** Headquartered in Northwest Arkansas, J.B. Hunt is a dominate force in transportation and logistics industry, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career. J.B. Hunt is a leading transportation and logistics company for one simple reason our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees. J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.

Keywords: Finding NWA, Springdale , Customer Experience Representative, ICS, Other , Lowell, Arkansas

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