SpringdaleRecruiter Since 2001
the smart solution for Springdale jobs

Team Lead-109010

Company: Extended Stay America
Location: Springdale
Posted on: September 16, 2019

Job Description:

POSITION PURPOSE AND SUMMARY The Team Lead ("TL") position assists theGeneral Manager ("GM") in managing the hotel operations on a day-to-daybasis toensure optimum performance and continual improvement in the Key Performance Indicators and 100% guest satisfaction. The TL resolves guest and associate issues, and performs other duties as required to develop efficiency and profitability in all aspects of property management. The TL assumes the GM's responsibilities when required. The TL also must ensure that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests. MAJOR / KEY JOB DUTIES * Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. * Assists the GM in ensuring that associates at the property are driving company initiatives to increase revenue, lower costs and increase guest and associate satisfaction. * Trains associates on company standards and job performance expectations when the GM is not available. * Upholds and enforces company standards and policy compliance at the hotel level. The associate must promote compliance with company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. * Assists the GM in monitoring in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks. * Assists with monitoring monthly inventory of supplies and equipment. Ensures that day- to-day purchases are within budget and with approved vendors. Assists the GM in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA. * Serves as first level of contact for guest service issues. Resolves guest issues or determines necessity to escalate to the GM as needed. * Position must embrace the company's service culture and treat all guest and associates with professionalism, respect and kindness. * Instills 100% guest satisfaction objective to hourly associates. OTHER DUTIES * Assists with certain sales-related activities to increase occupancy, such as supporting the GM by seeking out potential business in the local market and making sales calls and other telemarketing activities. * Provides other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties when needed to ensure optimum operation of the hotel. * Inspects guest rooms. * Assists with active review and monitoring of social media websites to ensure timely and appropriate responses. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES * Able to comprehend fundamental instructions, write short correspondence, and memos. Solid English skills with regard to reading, writing and verbal communication to be able to communicate effectively with guests, associates, and outside vendors. * Ability to operate the property management system technology. * Ability to add, subtract, multiply, and divide units of measure, using whole numbers, common fractions, and decimals * Ability to apply common sense understanding to carry out detailed written or oral instructions. * Supervisory skills to oversee daily activities of 8 to 15 hourly staff. * Ability to organize multiple priorities to ensure that daily operations are performed at peak efficiency. ENVIRONMENTAL JOB REQUIREMENTS * While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; handle, reach, and detect objects, tools and controls; and detect scent and sounds. * Occasionally required to position self to access low areas and traverse heights and remain stable while doing so. * Occasionally lift and/or move up to 25 pounds. * While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel). * The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock. * The work environment will typically be at moderate to loud noise levels. * Associate may be asked to travel to help additional locations within a reasonable geography. * Associate may be asked to travel to cover additional sites during the GM's absence. MINIMUM QUALIFICATIONS * Prior hotel experience is required. * High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. PREFERRED QUALIFICATIONS * Previous supervisory experience is desired. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: Extended Stay America, Springdale , Team Lead-109010, Other , Springdale, Arkansas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Aircraft Powertrain Repairer (15D)
Description: 15D Aircraft Powertrain Repairer Job ID: 1106968 Job Views: 160 Location: TULSA, Oklahoma, United States ZIP Code: 74116 Job Category: Aviation Posted: 09.04.2019 Age Requirements: Must be between (more...)
Company: Army National Guard
Location: Tulsa
Posted on: 09/16/2019

Aircraft Pneudraulics Repairer (15H)
Description: 15H Aircraft Pneudraulics Repairer Job ID: 1106971 Job Views: 160 Location: TULSA, Oklahoma, United States ZIP Code: 74116 Job Category: Aviation Posted: 09.04.2019 Age Requirements: Must be between (more...)
Company: Army National Guard
Location: Tulsa
Posted on: 09/16/2019

RN / Operating Room
Description: The benefits of taking a travel nursing job with Cross Country Nurses include: Free Private Housing or Generous Housing Allowance Comprehensive Health Insurance with Prescription Coverage Dependent
Company: Cross Country Nurses
Location: Tulsa
Posted on: 09/16/2019


Avionics and Survivability Equipment Repairer (94R)
Description: 94R Avionics and Survivability Equipment Repairer Job ID: 1106979 Job Views: 156 Location: TULSA, Oklahoma, United States ZIP Code: 74116 Job Category: Mechanic and Maintenance Posted: 09.04.2019 (more...)
Company: Army National Guard
Location: Tulsa
Posted on: 09/16/2019

RN Registered Nurse - Float Pool - Tulsa
Description: We Are Hiring RN Registered Nurse - Float PoolFull-Time, NightsThree 12 Hour Shifts per WeekSome Weekends RequiredFloat opportunities are at the location where additional staffing is required - St. John (more...)
Company: Ascension
Location: Tulsa
Posted on: 09/16/2019

Flatbed OTR Company Driver
Description: Job Description: Company driver flatbed hauls. Contracting Owner Operators flatbed hauls. Benefits: .50 CPM to Start Oversize 1,000 Referral Bonus
Company: Watt and Stewart Trucking
Location: Tulsa
Posted on: 09/16/2019

National OTR Dry Van Driving Job - Tulsa, OK
Description: Crete Carrier is seeking professional truck drivers to join their national over the road fleet. Home Time options include 12 and 21 days out. Apply today. Fleet Information Starting Pay: .48 to (more...)
Company: Crete Carrier Corporation
Location: Tulsa
Posted on: 09/16/2019

ESL Teacher Jobs In China - 60 Cities. BA/BSc Req.
Description: About EF English First EF English First is the world's leading privately owned education company. Founded in 1965, EF operates in over 50 countries around the world. We have vacancies for english teaching (more...)
Company: EF English First
Location: Tulsa
Posted on: 09/16/2019

Graduates - Teach English In China. Free Flights
Description: About EF English First EF English First is the world's leading privately owned education company. Founded in 1965, EF operates in over 50 countries around the world. We have vacancies for english teaching (more...)
Company: EF English First
Location: Tulsa
Posted on: 09/16/2019

RN / Float Intensive Care Unit
Description: The benefits of taking a travel nursing job with Cross Country Nurses include: Free Private Housing or Generous Housing Allowance Comprehensive Health Insurance with Prescription
Company: Cross Country Nurses
Location: Tulsa
Posted on: 09/16/2019

Log In or Create An Account

Get the latest Arkansas jobs by following @recnetAR on Twitter!

Springdale RSS job feeds