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Operations Manager

Company: Transplace
Location: Lowell
Posted on: April 8, 2021

Job Description:

The Operations Manager is responsible for managing a single or group of client(s). This includes providing support to the operations team and reporting to clients as needed. This position is also responsible for managing the daily operations, maintaining and reporting on standard work processes to ensure that the transportation solution for each account is fully maintained for accuracy and efficiency.PRIMARY JOB ACCOUNTABILITIESDemonstrate Transplace Leadership PrinciplesLead by ExampleCommunicate EffectivelyBuild a Great TeamDeliver ResultsOperations Management (Manage daily execution)Customer Relationship (Consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.)Meet or Exceed Transplace and Customer Targeted Financial ObjectivesAchieve Internal Brokerage Goals (Ensure appropriate use of internal high-service, fair and cost competitive brokerage services)ESSENTIAL FUNCTIONS AND TASKSPro-actively identify and communicate issues, propose and implement solutions for continuous improvement in regards to processes, cost, service, and profitabilityConflict resolution and problem solvingDetermine eligibility for additional non-committed freight to be awarded to internal brokerage services and actively support and encourage the awardsDevelop and distribute customer reports and internal performance management reportsNegotiate and contract rate agreements with carriers, reconcile established rate levels with available purchased transportation providers, seek out new carriers to provide service at competitive rate levelsRate QuotesTMS Updates/Maintenance (including rates, SRG, OCA, FAM, SPT, etc.)Monitor and hold team accountable for all key job functionsReview, analyze, and understand matters related to PDeliver cost savings / cost containment to customer and/or TransplaceRetain overall ownership of assigned areas of responsibilityKNOWLEDGE AND EXPERTISEWorking Knowledge and Utilization of the appropriate transportation management systemKnowledge of Microsoft Tools (Ability to leverage Excel and other MS programs, including Word, Outlook, Lync, etc.)Knowledge of the Customer's Business (Knowledge and understanding of the customer product, ability to flowchart the customer's basic supply chain, speak the customer's language and understand the customer's key service measures, etc.)The "I am Transplace" Way (Protocols for answering the phone, e-mail, IM, etc. etiquette and professional standards)Industry Expertise (Transportation industry knowledge, including key terminology; and, general knowledge of primary customer industries)Transplace Expertise (Understand and know the Mission, Values and Goals, organizational structure, company history, how we function internally, administration, best practices, processes, behavior, the complete Transplace order-to-cash, etc.)Geographical Expertise (Geographical understanding of the continental US and Canada. Understanding of mileage as it relates to the passage of time, including DOT & Speed governance, including Transit time difference based on mode)SKILLSAdvanced computer skillsMicrosoft Excel (Advanced knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas)Effective analytical and problem-solving capabilitiesAbility to envision and implement new concepts/strategiesSimultaneous management of multiple tasksNegotiation skillsAdvanced written, oral, and presentation communication skillsEXPERIENCE4 years of logistics or customer service, 2 years of managementEDUCATIONCollege degreeFollow the company on Twitter, Facebook and the Transplace Industry Blog:http://blog.transplace.comhttp://twitter.com.transplacehttp://www.facebook.com/transplaceEQUAL OPPORTUNITY EMPLOYER Equal Employment Opportunity has been, and will continue to be, a fundamental principle of Transplace, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.

Keywords: Transplace, Springdale , Operations Manager, Professions , Lowell, Arkansas

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