Customer Fleet Support
Company: The Larson Group
Posted on: November 23, 2022
The Larson Group Peterbiltis looking for a Customer Service
Fleet Advocate to join our dynamic Team at outLowell, ARlocation.
This person aids TLG customers by managing the equipment they have
purchased from TLG. This position answers questions about recent
purchases, assists in finding needed repair services, and updates
customers on the status of their equipment. This position is in the
TLG Call Center, Lowell, Ar.
What We Offer:
Paid Time Off
Medical, Dental, and Basic Life
401K with employer contribution
Bi-weekly Pay Schedule
Opportunity for advancement and Career Development
Locating service providers for truck repairs such as Towing,
Roadside Assistance, local shops, and dealerships, then managing
those services for the customer.
Accurately creating & managing cases in Decisive, providing updates
on repair progress, to the customer, in a timely manner.
Advocates for the customer to get equipment in and out of the shop
and back into service. Primary focus is to reduce downtime and
provide superior customer service.
Provide the needed parts information to OEM to expedite the
delivery of hard to source parts.
Work on the customer's behalf to ensure that the service provider
is providing warranty or policy consideration. Ensure the repairs
are quality and at a fair cost.
Provide estimates, documents, and warranty information to the
customer and/or the service providers as needed.
Research and answer questions concerning the customer's
Engage in online training and product improvements.
Crossed-trained to fill all positions in the Call Center, to be
utilized as a back-up during vacations or other employee time
Follows additional direction given by immediate supervisor and
adheres to TLG established policies.
Previous experience in heavy-duty truck maintenance is
Basic knowledge of a tractor and diesel engine. Demonstrates basic
computer competency: Typing, E-mail, and Microsoft Office
Must be an effective communicator who exercises proper phone
Takes direction and completes tasks with minimal
Keywords: The Larson Group, Springdale , Customer Fleet Support, Professions , Lowell, Arkansas
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