Help Desk Support Technician

Company: Tulsa International Airport
Location: Tulsa
Posted on: May 4, 2024

Job Description:

DescriptionTulsa Airports Improvement Trust (TAIT) proudly operates both Tulsa International Airport (TUL) and Tulsa Riverside Airport (RVS). We enjoy a smooth and collaborative work environment. Minimum starting pay for this non-exempt position is $18.86 and offers comprehensive benefits including employer pension contribution (17%), PTO and holidays, employer-paid health benefits for employee up to family (a benefit from $6000 up to $21,000), great culture, and a healthy work/life balance. RequirementsThe Help Desk Support Technician reports directly to the Director of Technology and Innovation and plays a crucial role in maintaining the workflow and internal operation of the Technology department. This position is ideal for someone eager to kick start their career in IT and contribute to the efficiency of our technology infrastructure. Working within our internal team, you'll have the opportunity to gain hands-on experience and grow professionally Help Desk Support:Promptly address help desk telephone calls from internal staff, providing professional assistance.Log and track support requests in the internal ticketing system.Monitor the help desk Email creating tickets and supporting our stakeholders.Troubleshoot and resolve basic IT issues; escalate complex problems as needed.Remote Support:Provide remote support to Airport stakeholders, resolving technical issues through phone or other remote tools.Assist with software installations, configurations, and troubleshooting.Ticket Management:Create and manage tickets in the internal ticketing system for accurate documentation of support requests and resolutions.Prioritize and categorize tickets based on urgency and impact within the organization.Collaboration:Collaborate with other IT team members, including desktop support and cable technicians, to assist in on-site support as needed.Support the Technology team when they require additional help as needed.Coordinate with internal teams to ensure efficient and effective problem resolution.Documentation:Maintain accurate and up-to-date documentation for common IT issues and resolutions within our internal knowledge base.QUALIFICATIONSEducation & Experience: Graduation from high school or possession of a General Educational Development Certificate (GED); strong communication and customer service skills; basic understanding of IT concepts and technologies; ability to work independently and collaboratively in a team environment; eagerness to learn and grow in a fast-paced support role; and familiarity with internal ticketing systems and remote support tools is ad advantageous.Knowledge, Abilities and Skills: Knowledge of how desktop PC's function in a Windows Active Directory environment; demonstrated ability to maintain confidentiality and exercise sound judgement in response to information that can be sensitive in both security and personnel in nature; strong interpersonal and communication skills, ability to document processes, must be able to communicate to all levels of the organization concerning the issues they are facing; written communications skills needed to update support tickets and create training documents; must be able to multitask; able to act independently on resolving tickets but know when to push issues to a higher tier of support.Physical Requirements: Physical requirements include arm and hand steadiness and finger dexterity enough to use a keyboard and telephone; occasional lifting up to 30 pounds; frequent carrying, pushing and pulling up to 15 pounds with occasional carrying; vision, speech and hearing sufficient to perform the essential tasks; Capable of regularly walking to various parts of the Airport without overly being exerted. Licenses and Certifications: Must possess a valid Oklahoma Class "D" Operator's License; ability to obtain and maintain eligibility to hold a Security Identification Display Area (SIDA) badge.Working Environment: Working environment is primarily indoors in an office setting; works extended hours, outside of regular shift schedule, as required by operational needs.Licenses and Certifications: Must possess a valid Oklahoma Class "D" Operator's License; ability to obtain and maintain eligibility to hold a Security Identification Display Area (SIDA) badge.Working Environment: Working environment is primarily indoors in an office setting; works extended hours, outside of regular shift schedule, as required by operational needs.Note:This job description lists only the primary job duties normally assigned to this position but does not restrict the performance of other duties as assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential tasks.

Keywords: Tulsa International Airport, Springdale , Help Desk Support Technician, Professions , Tulsa, Arkansas