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Help Desk Technician

Company: Cynet Systems
Location: Springdale
Posted on: April 11, 2019

Job Description:

We are looking for Help Desk Technician for our client in Springdale, AR Job Title: Help Desk Technician Job Location: Springdale, AR Job Type: Contract 12 Months "US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time." Job Description: This position is responsible for providing level one technical and functional support of operating system, applications, and business systems in a networked environment for the end-user. Interaction with the end-users will be predominately via telephone. Primary duties include documentation of all problem management/resolution activities via the support center call tracking tool, and routing and escalation of unresolved calls to the proper second and third level resources. Additional activates may include administration or testing activities that support team goals or department initiatives. Computer Skills: Intermediate computer skills, and an understanding of the fundamentals of personal computer operating systems and productivity software in a networked environment. Communication Skills: The ability to effectively communicate, written and verbally, with customers, peers, and management is essential. Must possess outstanding inter-personal and customer service skills, and be able to work cooperatively and effectively in a team environment. Education: Special knowledge and abilities specific to the IT customer services environment. This knowledge is usually acquired through two years of college, vocational, or technical school training resulting in an Associate degree and experience in the IT environment. Experience: 2 years experience in a customer support role. Computer Skills: Knowledge and interests/understanding of networking, computer systems, operating systems, applications, and/or equipment. Knowledge and interests/understanding in current technology and trends. Knowledge and understanding of Microsoft Windows operating system and Microsoft Office Suite required. Basic knowledge of additional operating systems (Unix, Linux, MacOS, etc.) a plus. Mobile application usage and knowledge a plus. Special Skills: Basic performance tuning of operating systems and underlying hardware troubleshooting of operating systems and underlying hardware Identify, analyze and resolve system/application errors Knowledge of new technology, trends and common uses of current technology and applications.

Keywords: Cynet Systems, Springdale , Help Desk Technician, Professions , Springdale, Arkansas

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