the smart solution for Springdale jobs

Universal Home Technician - In Training (UHT)

Company: Cox Auto INC
Location: Springdale
Posted on: May 14, 2019

Job Description:

At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is currently seeing a Universal Home Technician ? In Training (UHT) to play a pivotal role in the continued stability and growth of our organization. As a Universal Home Technician ? In Training (UHT), you will serve as a front-line representative of the Cox brand and be a key member of a supportive, service-oriented team that: * Installs, disconnects, reconnects, adds, changes, and troubleshoots video, telephony, and high-speed Internet services at customer locations. * Educates customers regarding their existing and new services, promotes other Cox services, and proposes solutions to customer problems. * Takes whatever actions are required to deliver a great customer experience. * Lives the Cox Values, by completing work to the highest quality standard in the most productive manner. Unleash your potential with Cox Communications as a Universal Home Technician (UHT), where you'll be enhancing the lives of Cox customers and your career. This role may also be commonly known as a Cable Installer or Installer. The Cox Communications Difference Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents. Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare and 401k) and a best-in-class working environment. We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives. Keep reading to learn more about the role and to apply to join the Cox Communications team today! Primary Responsibilities and Essential Functions * Drives Company vehicle between office, warehouse, and work sites. * Works outside on a customer's premises or within a customer's home. * Works on regularly scheduled days as well as unscheduled days and beyond regular work hours, as required. Reports to a Field Service Supervisor. * Follows all Company standard safety practices in the course of performing work activities. * Prepares for daily work assignment by requisitioning equipment and supplies from warehouse, and stocking vehicle as needed. * Maintains company truck and other equipment per service requirements and safety guidelines. * Drives a company truck between office and/or home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies. * Monitors Workforce Administration System (WFA) throughout the day for information regarding changes to work schedule and for information about current installation. * Communicates with dispatch (via WFA, radio, phone) for connection assistance, status on current install or new service requests. * Consults with supervisor and other technicians for advice and assistance as needed. * Interacts with customers in a professional, courteous manner including when responding to escalations and repeated customer concerns. * Educates customers in the use of installed products. * Promotes Cox services to generate new accounts, service upgrades or additional services by explaining the advantages of additional products and services * Explains waivers, agreements, customer release forms. * Completes work order on paper or WFA in accordance with Company standards. * Ensures that customer completes invoice. Explains charges and billing procedures. May also collect money/payment from customer (local practices vary). * Cleans work area upon completion of job. * Participates in team meetings as scheduled. * Attends job-related training that may include initial training, refresher training, product and service updates. * Applies knowledge and skills acquired through follow-up training to the relevant aspects of their work activities. * Completes paperwork accurately, and reports and records work order status updates via WFA/ARU and/or Dispatch. * Follows procedures to deposit and close out batches (when applicable). * Works on regularly scheduled days as well as unscheduled days and beyond regular work hours due to customer or operational demands. * Installation: Installs, upgrades, and/or disconnects Cox broadband products and services including video, telephony, and HSI following prescribed procedures. Uses small hand tools, power tools, and test equipment. Ensures that service operates within prescribed parameters. * Troubleshooting: Attempts to identify and remedy sources of video, telephone, and HSI service or customer-perceived problems. * Works with alarms, low voltage electricity, and color-coded wires. Qualifications: Minimum * 18 years of age * Valid state driver's license and a good driving record * One year of work experience in a comparable field such as construction trade, mechanics, semi-skilled manufacturing, or other related hands-on trade role * Minimum of one year of direct customer service experience * PC and Windows software skills * Stable work history * Able to work required shifts and overtime (if necessary) * Spanish proficiency desirable in some locations Preferred * High school degree or GED equivalent preferred; post-high school education a plus * 5+ years of experience specifically in service installation and repair in multiple service provider and/or telecommunications environment. Physical Requirements * Ability to carry and use tools and equipment * Ability to complete documentation, and inspect, install, and repair materials and equipment * Ability to locate work sites * Requisite ability required to drive motor vehicle * Adequate ability to distinguish different colors of wire * Ability to communicate in person and by telephone * Ability to bend, stoop, and crawl * Ability to lift up to 70 pounds to lift, position, and carry 28-foot extension ladder * Ability to climb ladders and/or utility poles and work in high places * Ability to work in small places (such as crawl spaces and attics) * Ability to tolerate temporary exposure to fumes, airborne particles, and extreme, non-weather-related heat * Ability to work outdoors About Cox Communications Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.SDL2017

Keywords: Cox Auto INC, Springdale , Universal Home Technician - In Training (UHT), Professions , Springdale, Arkansas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Professions Jobs

Truck Driver - Home Weekly - Earn Up to 47 CPM - Excellent Benefits
Description: Arnold is Hiring Class-A Regional Truck DriversEarn up to 47 CPM - No-Touch/Drop Hook Freight As The Original Regional Carrier our drivers look to us to
Company: Arnold Transportation - Regional
Location: Tulsa
Posted on: 05/22/2019

Truck Driver Owner Operator Rates Are Up and Stepdeck & Lowboy Freight is Back!
Description: You need to know that Rates Are Up Freight Is Back At Daily Express our largest contract shippers are now projecting 20 higher freight volumes for 2017. Haul factory fresh construction equipment,
Company: Daily Express
Location: Tulsa
Posted on: 05/22/2019

CDL A Truck Driver - Owner Operator
Description: Begin your owner operator truck driver partnership with USA Truck today ndash Now with increased pay At USA Truck, owner operator truck drivers can count on outstanding support, plenty of freight, (more...)
Company: USA Truck
Location: Tulsa
Posted on: 05/22/2019

Consumer Data Analyst
Description: Req ID: 51356 br Areas of Interest: Consumer Banking br BOK Financial BOKF , Headquartered in Tulsa, Oklahoma, BOK Financial Corporation NASDAQ: BOKF is a top 25 U.S.-based financial services holding (more...)
Company: BOK Financial
Location: Tulsa
Posted on: 05/22/2019

Team CDL A Owner Operator, Consistent Miles
Description: Division Overview: Forward Air's Dedicated Premium Truck Load Services division offers prospective Team Owner Operators a unique over-the-road experience by combining significant per-mile compensation, (more...)
Company: Forward Air
Location: Tulsa
Posted on: 05/22/2019

Truck Driver - Owner Operators - Average Over $128k - Regional Routes
Description: CFI is Looking for Owner OperatorsSolo Owners Average Over 128k / Team Owners Average Over 221k per team When you work for CFI as a Regional or Over-the-Road OTR driver - a job sometimes referred (more...)
Company: CFI Transport - Owner Operators
Location: Tulsa
Posted on: 05/22/2019

OTR Dry Van Truck Driver
Description: Western Flyer Xpress offers one of the best lease purchase programs in the industry Most carriers have a fixed weekly truck expense. At WFX, you pay a small weekly rate 145 and then an additional (more...)
Company: Western Flyer Express
Location: Tulsa
Posted on: 05/22/2019

Class A Owner Operators and Fleet Owners: Sign-On Bonus
Description: CLICK THE APPLY BUTTON BELOW OR CALL 844 897-2115 TODAY Travel throughout the United States and Canada. Higher revenue on lower miles. Welcome to Panther. Panther Premium Logistics is seeking experienced (more...)
Company: Panther Premium Logistics
Location: Tulsa
Posted on: 05/22/2019

CDL-A Driveaway Power Only Owner Operator Truck Driver
Description: CDL-A Driveaway Power Only Owner Operator Truck Driver Driveaway Power Only Contractor CDL-A Truck Driver JobsBennett: Love Country. Love Trucking with our POWER ONLY optionsAs part of our Driveaway Power (more...)
Company: Bennett Motor Express
Location: Tulsa
Posted on: 05/22/2019

Truck Driver - Lease - Earn up to $2.51 Per Mile - Avg $3,500 Per Week
Description: CDL Lease Drivers: Get Low Payments on the Newest 2020 Model Trucks Top Earners Avg 3,500 Per Week NEW 2020 Trucks Top Drivers Avg 3,500/Week 665 weekly payments Celadon is excited to announce our (more...)
Company: Celadon - Lease Purchase
Location: Tulsa
Posted on: 05/22/2019

Log In or Create An Account

Get the latest Arkansas jobs by following @recnetAR on Twitter!

Springdale RSS job feeds