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Cargo Claims Coordinator

Company: Watco Supply Chain Services
Location: Springdale
Posted on: September 16, 2019

Job Description:

General Purpose: Provide support to our Supply Chain Service (SCS) groups, to ensure high efficiency in handling the subrogation of all third- party motor carrier cargo claims, along with additional on-demand risk management tasks. Primary responsibilities will include investigating, negotiating and resolving all cargo claims. In addition, Claims Coordinator will manage internal and external communication to ensure that claims are processed according to industry standards. -- Essential Duties and Responsibilities: Investigate, negotiate and resolve cargo claims to ensure that claims are analyzed for coverage, adjusted and paid properly. Maintain and update Claims Management software. Drive effective subrogation/salvage processes. Ensure that all claims handled within industry standards and guidelines. Review and analyze claim reports to identify and address trends. Proficient understanding in relevant insurance policy coverages, terms and conditions. Extensive knowledge of claims handling process from notification to subrogation, settlement and recovery. Excellent interpersonal skills: strong written communication skills, ability to communicate clearly and effectively across various levels in the organization. Forward thinking approach to claims handling. Ability to multi-task and prioritizing multiple claims at the same time. Proficiency in Microsoft Office including Excel, Word. Provide ad-hoc reporting as needed by the SCS business unit. Perform all other duties as assigned and required. REQUIREMENTSEducation/Experience: Minimum Associates degree, CCP Certification or 2 years demonstrated equivalent experience in the cargo claims industry is highly desirable. --Experience in the freight forwarding, logistics, or risk management industries encouraged, but not required. WORK ENVIRONMENT/CONDITIONSPhysical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to stand and walk to file cabinets, office equipment and supplies, and other offices 20% of time. Must be able to sit at desk to perform duties 80% of time. Must be able to use hands to finger and feel keys on keyboards and calculators 60% of time. Must be able to reach with hands and arms to file, grasp, and maneuver paperwork; and/or reach and operate personal computer and office equipment 100% of time. Must be able to stoop or kneel to reach file drawers, cabinets 5% of time. Must have close vision and ability to adjust focus to operate personal computer, calculate, compile and enter information from timesheets and timecards. Must be able to talk and hear to communicate with co-workers, workers in other locations, business associates, and management 100% of time.

Keywords: Watco Supply Chain Services, Springdale , Cargo Claims Coordinator, Professions , Springdale, Arkansas

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