Phlebotomy Service Rep I
Company: Quest Diagnostics
Posted on: January 16, 2022
Diagnostic Laboratory of Oklahoma - Grove, OK - 2:00pm -10pm
Main Duties: - Must be able to work both independently and as a
team member. Specimen collection will include all age groups and
both Inpatients and Outpatients. Clerical tasks and computer data
entry are a PSR responsibility. Must be customer service focused
Required Knowledge: - Knowledge of phlebotomy procedures, specimen
requirements and basic computer use is helpful. Must comply with
all DLO safety and compliance policies.
Required Experience: - Current phlebotomy experience is preferred.
- Experience working / interacting with patients in a hospital
setting is preferred.
Special Requirement: - Must be able to communicate clearly and
concisely both in person and on the telephone. - Must have
excellent dexterity. - - Will fill in for scheduled and unscheduled
absences of phlebotomy staff. - - Must be neat and professional in
appearance. - Must maintain a courteous and professional demeanor
during stressful situations.
Quest Diagnostics Job Summary:
The Patient Services Representative I (PSR I) represents the face
of our company to patients who come to Quest Diagnostics, both as
part of their health routine or for insights into life-defining
health decisions. The PSR I draws quality blood samples from
patients and prepares those specimens for lab testing while
following established practices and procedures. The PSR I has
direct contact with patients and creates an atmosphere of trust and
confidence while explaining procedures to patients and drawing
blood specimens in a skillful, safe and accurate manner. The PSR I
will demonstrate Quest Leadership Behaviors while focusing on
process excellence skills and sensitivity to confidentiality and
accuracy to patient information. Successful applicants may be
assigned to work in a doctor's office, a patient service center, in
a house call environment, or as business needs dictate.
Job Accountabilities (Responsibilities)
1.Collect specimens according to established procedures. This
includes, but not limited to: drug screens, biometric screening and
2.Administer oral solutions according to established training.
3.Research test/client information and confirm and verify all
written and electronic orders by utilizing lab technology systems
or directory of services.
4.Responsible for completing all data entry requirements accurately
including data entry of patient registration; entry of test order
from requisition or pulling order from database; managing Standing
5.Enter billing information and collect payments when required,
including the safeguarding of assets and credit card
6.Data entry and processing specimens including: labeling,
centrifuging, splitting, and freezing specimens as required by test
7.Perform departmental-related clerical duties when assigned such
as data entry, inventory, stock supplies, and answer phones when
8.Read, understand and comply with departmental policies, protocols
and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance
Manual, Automobile Policies and Procedures, Employee Handbook,
Quality Assurance Manual); and ensure that all staff members follow
9.Perform verification of patient demographic info / initials
including patient signature post-venipuncture to verify tubes were
labeled in their presence and that the name on the label is
10.Assist with compilation and submission of monthly statistics and
11.Maintain all appropriate phlebotomy logs in a timely manner and
based on frequency, such as maintenance logs and temperature
12.Complete training courses and keep up-to-date with the latest
13.Travel to Territory Manager meeting if held off-site or off
14.Participate on special projects and teams.
15.Stay up-to-date on company communications.
1.Ability to provide quality, error free work in a fast-paced
2.Ability to work independently with minimal on-site
3.Excellent phlebotomy skills to include pediatric and
4.Flexible and available based on staffing needs, which includes
weekends, holidays, on-call and overtime.
5.Committed to all Quest Diagnostics policies and procedures
including company dress code, Employee Health & Safety, and Quest
Diagnostics Everyday Excellence Guiding Principles.
6.Must have reliable transportation, valid driver license, and
clean driving record, if applicable.
7.Must demonstrate superior customer focus; ability to communicate
openly and transparently with peers, supervisors and patients;
ability to accelerate and embrace change throughout Quest; and
knowledge of our business.
1.Lift light to moderately heavy objects. - The normal performance
of duties may require lifting and carrying objects. - Objects in
the weight range of 1 to 15 pounds are lifted and carried
frequently; objects in the weight range of 16 to 25 pounds are
lifted and carried occasionally and objects in the weight range of
26 to 40 pounds are seldom lifted and carried. - Objects exceeding
41 pounds are not to be lifted or carried without assistance.
2.Must be able to sit or stand for long periods of time; requires
long hours of eye and hand coordination.
3.Must be able to perform repetitive tasks with dominant hand
frequently to constantly throughout the day.
4.Position requires travel.
5.Extensive use of phone and PC.
6.Fine dexterity with hands/steadiness.
[All requirements are subject to possible modifications to
reasonably accommodate individuals with disabilities. - All duties
and requirements are essential job functions.]
1.High school diploma or equivalent.
2.Medical training: medical assistant or paramedic training
3.Phlebotomy certification preferred. Required in California,
Nevada, and Washington.
1.One year phlebotomy experience preferred.
2.Customer service in a retail or service environment
3.Keyboard/data entry experience.
Keywords: Quest Diagnostics, Springdale , Phlebotomy Service Rep I, Sales , Grove, Arkansas
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