Customer Service Representative

Company: TC Transcontinental
Location: Tulsa
Posted on: May 14, 2025

Job Description:

Customer Service Representative

Create value at TC Transcontinental

At TC Transcontinental, we've got it made, and that's because of the expertise of our team.

We are currently looking for a full-time Customer Service Representative. In this role you will be responsible for Continuously improve customer relations through prompt and efficient service, exercising judgment necessary to maximize customer satisfaction. Additionally, to be a liaison between customers, sales personnel, marketing, pricing and plant personnel regarding processing, follow-up and expediting of all orders from initial placement to delivery.

When benefits really help you live better.
Group Insurance (including health, life, disability, dental, and travel insurance)
Paid maternity/paternity leave and educational reimbursement
Immediately vested 401k with company match
Supplier discounts on various products
Regular full-time position
Participatory management

Basic Responsibilities

Expedite orders through manufacturing process from order entry to shipment of finished goods; includes but is not limited to issuing pull-ups, change orders, deviation requests, inventories, invoices, deductions and bill-not-shipped authorizations.
Analyze customer requirements and assist sales and manufacturing to develop and maintain customer specific inventory management programs; may involve developing and maintaining customer-specific reports. Assist sales with customer training and orientation, and as deemed appropriate, join customer visits.
Perform accurate order entry, schedule shipments.
Initiate and document customer complaints, prepare paperwork for processing returned goods and communicate return procedure to customer, follow-up with plant and customer to ensure material is credited, reworked and re-shipped.
Maintain effective customer relations.
Crosstrain within Customer Service to become fully functional on the desks of fellow colleagues.
Enter orders for all new, repeat and forecast orders received from sales and/or customers.
Verify, request, and audit customer pricing as needed.
Work with finance group to ensure pricing verification is completed and in compliance with 52-109 standards.
Verify accuracy of all order details and contact appropriate individuals with discrepancies.
Verify DRO information with graphics coordinators and/or systems.
Verify customer inventory to assist in controlling inventory levels (i.e. delay order if excess inventory on previous order, prompt customer to enter new order if inventory is low).
Liaise with sales personnel to provide excellent customer service.
Liaise with plant personnel to facilitate efficient production schedules.
Liaise with graphics coordinator and customer regarding any graphics changes.
Receive releases via email, eFax, fax, phone or EDI from customers and set up releases on the system (regular and forecasted).
Identify orders that are not available or will not ship on time and inform customer and/or sales.
Track shipments as needed. Revised in October 2021 2
Obtain SPQ from sales, pricing or system and confirm all information on SPQ is correct, pricing on SPQ matches pricing on new pricing contracts; assist in keeping SPQs current, based on new or existing pricing contracts.
Assist corporate credit with accounts receivable issues: investigate validity of deductions/overpayments upon internal notification, send appropriate requests for deduction/overpayment resolution and respond to customer invoicing inquiries.
Participate in continuous improvement activities.
Comply with all general safety, quality and food safety policies and procedures within the facility
Be involved in and support safety, quality and food safety activities that pertains to job scope.
Responsible for reporting all safety, quality and food safety problems to personnel with authority to initiate action.
Treat others at all levels with kindness, dignity, and respect.

Specific Duties

Enter orders for all new, repeat and forecast orders received from sales and/or customers.
Verify accuracy of all order details and contact appropriate individuals with discrepancies.
Verify DRO information with graphics coordinators and/or systems.
Verify customer inventory to assist in controlling inventory levels (i.e. delay order if excess inventory on previous order, prompt customer to enter new order if inventory is low)
Liaise with sales personnel to provide excellent customer service
Liaise with plant personnel to facilitate efficient production schedules
Liaise with graphics coordinator and customer regarding any graphics changes
Receive releases via email, eFax, fax, phone or EDI from customers and set up releases on the system (regular and forecasted)
Identify orders that are not available or will not ship on time, and inform customer and/or sales
Track shipments as needed
Obtain SPQ from sales, pricing or system and confirm all information on SPQ is correct, pricing on SPQ matches pricing on new pricing contracts; assist in keeping SPQs current, based on new or existing pricing contracts.
Assist corporate credit with accounts receivable issues: investigate validity of deductions/overpayments upon internal notification, send appropriate requests for deduction/overpayment resolution and respond to customer invoicing inquiries

Expectations:

Performs responsibilities to expected outcomes.
Follows through on commitments in a complete and timely manner.
Identifies and participates in learning activities that promote personal and professional growth.
Communicates openly, truthfully, and compassionately with respect for individual differences.
Listens actively to understand before being understood and strive for win-win solutions.
Regular predictable, and reliable attendance.

Working Conditions:

This job operates in a manufacturing environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines as well as various analytical test equipment. While performing duties of this job, the employee is regularly required to sit, stand, walk, talk, hear, and lift up to 50 pounds.
This position may have minimal exposure to hazards such as dust, high noise levels, solvent fumes, and medium heat.
Position requires flexibility to include overtime.

MINIMUM QUALIFICATIONS

Education / Professional Background
High School Diploma or equivalent, some college preferred, or equivalent company job specific work experience.
Minimum of 2-5 years of relevant experience
Possess communication skills.
Demonstrated MS Outlook and Excel skills.
Professional Competencies
Knowledge of the company's quality and food safety systems, as well as contractual quality requirements.
Detail oriented.
Computer literate with a strong knowledge of software such as Microsoft Office.
Ability to function effectively in a fast paced, dynamic environment
Ability to complete assignments in a timely manner.
Excellent interpersonal skills.
Customer focused and results driven mindset.
Strong organizational skills.
Ability to exemplify professional behavior in all aspects of the position.
Tactful, mature, and has the ability to get along with diverse personalities.
Ability to operate basic office equipment such as a phone, fax, copier, and printers.
Communicates effectively one-on-one and in small groups.
Easily articulates ideas and needs, so people at all levels can understand.
Highly organized and self-directed with an ability to prioritize projects, combined with the ability to provide and receive direction.
Analytical and critical thinking skills with an aptitude to quickly absorb new procedures and new industry advancements.
Ability to comply with company policies, procedures, work rules and compliance standards.
Compensation:
The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law. The selected candidate's compensation will be determined based on experience and qualifications. Please note that the compensation and benefits listed below are only applicable to successful candidates who are hired onto local United States payroll.

The anticipated salary range for this position is between $50,000 to $55,000 per year.

TC Transcontinental offers competitive compensation and benefits programs which includes, but is not limited to, health care coverage, retirement plan, time off and leave programs, training and development opportunities and a range of allowances connected to specific work situations.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities are subject to
change.

When our contribution invents the future.
A pillar in its various sectors of activity, TC Transcontinental inspires by its desire to create a responsible and united world. Its actions, particularly its commitment to the use of plastic, contribute to the protection of resources and the design of innovative products.
Send us your application. Create something with TC Transcontinental.WeveGotItMade.com

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#LI-TC1

Keywords: TC Transcontinental, Springdale , Customer Service Representative, Sales , Tulsa, Arkansas