Product Support Sales Representative
Company: Hugg & Hall
Posted on: October 10, 2019
Hugg & Hall Equipment Company is a leading supplier of Material
Handling and Construction Equipment. Representing multiple lines,
we are a turnkey operation offering new, used, parts, service and
rental for industrial and construction equipment needs. Hugg and
Hall knows that an environment where the employee is valued,
well-trained, and confident will bring satisfaction to the customer
or client. If you are seeking a career with a company that can
offer opportunity and respect as a team member then you should
consider employment with Hugg & Hall Equipment Company. Our team
includes sales representative, service technicians, and a variety
of other positions that will work together to make our customers'
needs our own. Hugg & Hall offers competitive compensation and
benefits including medical, dental, vision, 401K and paid vacation.
The Product Support Sales Representative's responsibility is to
represent and promote the company's facilities and services;
specifically, the parts and service departments but also including
new sales, rental and mobile storage.
Essential Job Duties:
- Establish and maintain a rapport with customers, which promotes
fairness to the customers and our organization.
- Aggressively promote and sell all company product lines and
services in the assigned territory on a full-time basis and to
maintain close contact with all customers and prospective
- Maintain and increase the sales volume of assigned accounts and
- Maintain an awareness of local competitive conditions and
report them back to management on a timely basis.
- Formulate and implement a plan to aggressively seek new
- Submit call reports, forecasts and other reports and
information as required by the company on a timely basis.
- Produce satisfactory sales volume and gross profit for the
company while obtaining goals set forth for the PSSR by Hugg & Hall
- Strive to achieve and maintain excellence in customer
- Maintain office work area and files in clean and neat
- Dress in an appropriate manner that exemplifies professionalism
and company image.
- Promote and recommend better ways to serve our customers and
- PM's:It will be the responsibility of the PSSR to sign up new
PM Service Contracts.
- PM Renewals:It will be the responsibility of the PSSR to renew
existing PM agreements annually.The PSSR will be provided a list of
PM customers with the following information: make, model, serial
number of the truck, frequency and rate of the PM.When the updated
agreement is signed, it is to be turned in to service personnel
responsible for making the changes in EBS.
- Time & Territory Management:It will be up to the PSSR to
establish a routine and schedule that allows them to effectively
cover their territory.The general rule should be that 80% of your
time be spent in the field calling on new business and staying in
front of existing customers.In the field customer service through
random PM audits and follow ups with customers whose shop jobs
we've delivered back are examples of things best done face to
face.The remaining 20% should be time spent in the office working
with the parts and service departments on issues, creating
paperwork such as service estimates, commission reports and sales
presentations.These percentages are best case examples but as a
rule you should spend more time in the field than in the office.We
expect you to be proactive in planning your work and your customer
calls and following that plan to the best of you ability.
- Service Quotes:It will be the responsibility of the PSSR to
properly manage one's time and territory.It is crucial that the
majority of your day is spent in the field, in front of the
customer/potential customer.With that said, certain support
personnel is in place to help facilitate and process some of the
more administrative requirements of your job.At some locations
(based on volume) Service Sales Coordinators are in place for you
to feed recommended repairs and requests for quotes to.At those
locations, whose sales don't demand that position Service
Manager's, Field Service Coordinator's and Shop Foreperson are in
place to help with the quoting process.It will be your discretion
in determining what you need to quote and what others can
quote.Certain customers and certain situations will determine your
Qualifications: Must be able to fulfill essential job functions in
a consistent state of alertness and safe manner
minimum 3 years of sales and account management experience
minimum 21 years of age
safe driving record
outstanding customer relations skills
strong written and verbal communication skills with ability to sell
at all customer levels
ability to perform in a fast-pace environment while multi-tasking
to meet customers' needs
ability to organize and independently manage time
College degree preferred
High School Diploma with relevant experiencePhysical
This position will be working in operating facilities and outdoors
traveling to numerous customer locations. The employee will
encounter varying weather conditions and temperatures. The normal
auto hazards will apply.
This position is continuously required to talk or hear; regularly
required to sit, stand, walk, or climb.
Must be able to frequently lift up to 100 pounds.
Position requires driving vehicle to and from customer
locations.This position is deemed a Safety Sensitive job for
purposes of the Arkansas Medical Marijuana Amendment, the Oklahoma
Medical Marijuana and Patient Protection Act and the Louisiana
Therapeutic Marijuana Act.Hugg & Hall Equipment Company is an equal
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, religion,
color, national origin, sex (including sexual orientation and
gender identity), age, protected veteran or disabled status, or
genetic information. We are a Drug Free Workplace and place Safety
Keywords: Hugg & Hall, Springdale , Product Support Sales Representative, Sales , Springdale, Arkansas
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